Forum Discussion

Follower

Oct 06, 2015

Please remove inactive volumes in order to use the disk - RN104

Hi, I have a RN104 with 3 x 3TB drives that were configured in x-raid format. today it looks like at least 1 drive failed. the unit was frozen, and i had to pull the plug to get it to restart. ...

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JennC

NETGEAR Employee Retired

Oct 07, 2015

Hello jb0776,

Welcome to the community!

I strongly suggest contacting support center, your 90-day support already ran out but you still have one grace support.

Regards,

SebastianC

Aspirant

Dec 17, 2015

Hi did you get any help on this , today I've noticed exactly the same situation in my RN104 3x4Tb setup

Thanks

Sebastian

BrianL2
NETGEAR Employee Retired
Dec 20, 2015
Hi SebastianC,

What were the last changes applied or made in your system?

I look forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- SebastianC
  Aspirant
  Dec 21, 2015
  Hi Thanks for the answer,
  Last change was upgrade of firmware to 6.4.1, three weeks ago so no immediate change.
  I have already contected the tech support but would like to know what I can expect.
  
  Thanks
  Sebastian
  - BrianL2
    NETGEAR Employee Retired
    Dec 21, 2015
    Hi SebastianC,
    
    Can you still extract the logs from your system? Kindly check if the volume was full before and if there's a suspected drive/s that has problem.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team