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jb0776's avatar
jb0776
Follower
Oct 06, 2015

Please remove inactive volumes in order to use the disk - RN104

Hi,   I have a RN104 with 3 x 3TB drives that were configured in x-raid format. today it looks like at least 1 drive failed. the unit was frozen, and i had to pull the plug to get it to restart. ...
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mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Dec 24, 2015

I can see now that you already have a support case open and that support is working with you on the problem.

 

Your 3 disks did all go from an ATA error count of 0 on the same day (December 17th) which is quite odd.

 

I would try backing up your data as support suggested (and cloning them if needed), then you may wish to power down the NAS, remove your disks (label order) and hook your disks up to your PC and check them using WD Data Lifeguard Diagnostics. Run both a quick/short (or whatever it's called) test and a long/extended (or whether it's called) test.

SebastianC's avatar
SebastianC
Aspirant
Dec 25, 2015

Thanks,

Indeed support has restored my raid and I am in process of backing the data up.. Still do not know what was the original fault but will give the discs good check as you suggested 

Thanks

Sebastian

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