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Forum Discussion
Please remove inactive volumes in order to use the disk. Disk #1,2 - #25684491
Hello all,
We ran into an issue with our ReadyNAS 316 running firmware 6.2.4 . We started accessing files this morning when the iSCSI drives stopped responding and disappeared f...
My ReadyNAS 104 that has begun to do the same thing. I started receiving errors the other day and then it went "offline". I replaced the drive that the logs were indicating was becoming faulty and that allowed me to get back in to the web interface to try and see what my options are. I tried every recommendation that I found online but nothing seems to work. I put in a brand new (no partitions or formatting) drive but the RAID array will not rebuild/resync.
The last suggestion I tried was to update the firmware to 6.2.5 (which updated successfully). I now have a couple more options (like being able to format the individual drives which I tried doing on the new blank one to be sure) but removing the drive and replacing it does not cause a resync/rebuild to happen.
I can see the shares but I cannot access them and the only message displayed is to "remove the inactive volumes in order to use the disk".
I have SSH enabled and the drive I used to replace the faulty one is the same make and model.
Whats the purpose of having a RAID if a drive is replaced and it wont rebuild properly?!
PLEASE HELP!
Updating the firmware when you have problems is unlikely to help unless you have a problem that you know a firmware update will resolve even if you've already run into it.
Yes RAID protects against a single disk failure, but that's not a replacement for backing up your data. There are things that can go wrong such as multiple disk failures, fire, flood, theft etc.
If you don't have a backup and need a data recovery attempt you should open a support case. Support can explain the costs involved. Please let us know your case number.
We worked with Netgear support and they were able to get the volumn back online. So far all is working well, our three iSCSI drives are back and filesystem checks ran successfully.
The file systems on these unit are journaled and being we had to power off the unit (it wouldn't do a normal shutdown) one of these files was corrupted. Our understanding is the support technician removed the corrupt journal and the filesystem was able to be mounted again.
They felt running the unit tight on space may have had something to do with it and suggested configuring Balance and Defrag to be run on a regular basis. We configured them for once a month. Under the System/Settings/Volume Schedule.
I have a ReadyNAS 204 with 3x2TB drives (recommended WD drives). It's been working fine since you guys sent it to me as a replacement several months ago, configure in XRAID.
The device is used as a backup target. Today my backups failed, and It was because the RN204 drives were inaccessible. Looking at the Web GUI for the device, on the 'volumes' tab, I see all three drives in RED, and the message at the top of the screen says 'Please Remove inactive volumes in order to use the disk. Disk #1,2,3'. Firmware is 6.3.3-T153. Log page shows nothing unusual.
I'd prefer not to lose the content as they are my local backups, but I do have offsite backups also. How can I recover the function of this device? I really need to take a backup soon!
Thanks
Steerpike wrote:
The device is used as a backup target. Today my backups failed, and It was because the RN204 drives were inaccessible. Looking at the Web GUI for the device, on the 'volumes' tab, I see all three drives in RED, and the message at the top of the screen says 'Please Remove inactive volumes in order to use the disk. Disk #1,2,3'. Firmware is 6.3.3-T153. Log page shows nothing unusual.
You likely need to contact support - though they might be reticent to support an old beta firmware.
How full was the data volume? Did you have snapshots enabled?
That seems to always be their default answer for most problems. My stanc is that I have RAID 5's all over my network and NOT A ONE of them loses data and corrupts becasue it gets full. That is bad design and a defective product. This exact problem cause me to lose some fairly important data when I pulled my NAS box from the colocation and tried to troubleshoot it for really crappy performance making it unusable. When it came back online all disks were red giving the same complaint. Nothing would make it see the volumes. What is the point of having a RAID at all if the data can vaporize because it gets full or fragmented. Unbelievable. I'll never purchase another one.
Have to agree with the previous post. There is no reason a filesystem should loose data if it goes over 80%. In our case with 9TB (four 3TB drives) you're talking about 1.8TB of unusable space. That's just not acceptible.
Our unit has failed twice. The first time we ended up purchasing their support and they were able to get the volume back. The second time it failed they were not able to. Fortunately we use the device for backup and not live/critical data.
There was an update that went through a while back and things have been solid since then so make sure you're running the latest release.
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