NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Please remove inactive volumes in order to use the disk. RN104 #26317164
Hi all,
I have a RN104 which up until tonight I had been running without issue with 2x4Tb drives installed (Seagate NAS 4TB ST4000VN000), running a RAID5 configuration. As these drives were sta...
Hi there,
I came across this issue as I have the same problem. For me, I have a RN104 NAS with 4 bays and bays 1,2 & 3 all have a WD RED 4TB HDD in each. All working fine and happy days. Yesterday I received my fourth WD RED 4TB HDD that I ordered.
I powered down the NAS and inserted the drive and then powered back up.
The NAS booted ok and continued recogising the fourth HDD and was I presume re-configuring the system to accpet the drive and increase the capacity as expected and intended.
Yesterday after some time I saw the number 3 on the top of the NAS flashing and at the bottom I saw the following message:
"Volume: Volume data health changed from Redundant to Degraded."
Then within or less than 1 min later : "Disk: Disk in channel 3 (Internal) changed state from ONLINE to FAILED."
Upon looking at the Admin Page which I was able to access the following day (today) I see that at the top the message:
"Remove inactive volumes in order to use the disk. Disk #3."
Now why would this disk have problems especially when it is the most recent disk prior to the new one yesterday to be installed.!!
This disk was installed approx. Jul/Aug 2015 - so its not that old.
Why would installing another drive effect it in this way ?
How do I resolve it without losing data ?
Its a strange technological world we are living in for sure !
Any ideas guys please would be grateful.
Hi njpryan,
Would like to know if you have contacted again our support team to get help about your volume problem.
Kind regards,
BrianL
NETGEAR Community Team
Another user with an RN104, 4 drives, firmware version 6.4.0. My NAS had been powered off for 2.5 months and left insitu. I powered it on yesterday and was told it was degraded from the LED panel. Disk 2 didn't look to have spun up correctly. I ejected it, plugged it back in, and it began to sync. Today I noticed that the disk 2 light was solid, but 1 was flashing with a degraded message, and then went out completely. I tried to visit the web interface and list the volumes but it timed out. The only way I could turn the NAS off, was to pull the power. I put the power back in and it booted up.
The web interface now says: Remove inactive volumes to use the disk. Disk #1,2,3,4.
The logs show that resync finished and then at the exact same second, disk 1 failed, and disk 2 came online. Logs in reverse order as that's what the GUI shows:
Thu May 19 2016 17:11:53
System: ReadyNASOS background service started.
Thu May 19 2016 17:09:29
System: The system is rebooting.
Thu May 19 2016 17:08:09
System: ReadyNASOS background service started.
Thu May 19 2016 17:08:04
System: ReadyNASOS service or process (readynasd) was restarted.
Thu May 19 2016 17:03:39
System: ReadyNASOS background service started.
Thu May 19 2016 17:03:36
System: ReadyNASOS service or process was restarted.
Thu May 19 2016 14:35:24
Disk: Disk in channel 2 (Internal) changed state from RESYNC to ONLINE.
Thu May 19 2016 14:35:24
Disk: Disk in channel 1 (Internal) changed state from ONLINE to FAILED.
Thu May 19 2016 14:35:24
Volume: The resync operation finished on volume dataVolume. However, the volume is still degraded.
Thu May 19 2016 1:00:29
Volume: Volume dataVolume is Degraded.
Wed May 18 2016 9:19:22
Volume: Resyncing started for Volume dataVolume.
Wed May 18 2016 9:18:43
Disk: Disk Model:SAMSUNG HD203WI Serial:S2GMJ1CZ700803 was added to Channel 2 of the head unit.
Wed May 18 2016 9:14:59
Volume: Volume dataVolume is Degraded.
userxyz wrote:
The logs show that resync finished and then at the exact same second, disk 1 failed, and disk 2 came online.
Sounds like disk 1 failed during the resync. Assuming you are using RAID-5 this would take the volume offline.
Do you have a backup?
Have you contacted support?
Backup is in the cloud, but ideally I don't want to have to pull it down.
My support is only for hardware so I don't think they'll help, unless I'm mistaken?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
