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Powershift customer needs L3 support to fix reboot loop
I called into the support number, they had me do an OS reinstall, issue persisted. Booted into tech support mode but the IP address does not work on our network. Have my laptop plugged into the 2nd ...
Mr Frappier,
From your posts, we don't know the NAS model #, or the initial Firmware rev.
When NAS is put in Tech Support mode, it should pick up an IP address if DHCP is available
on your network. Otherwise it goes to a default value.
Final point, you are posting on 28th December , at a weekend, during a holiday period,
when a large proportion of support staff are on holidays.
Regards Marto
From your posts, we don't know the NAS model #, or the initial Firmware rev.
When NAS is put in Tech Support mode, it should pick up an IP address if DHCP is available
on your network. Otherwise it goes to a default value.
Final point, you are posting on 28th December , at a weekend, during a holiday period,
when a large proportion of support staff are on holidays.
Regards Marto
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