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Forum Discussion
Powershift customer needs L3 support to fix reboot loop
I called into the support number, they had me do an OS reinstall, issue persisted. Booted into tech support mode but the IP address does not work on our network. Have my laptop plugged into the 2nd ...
Have you guys (NTGR employees) tried looking up his email address in CTS? That's what I used to do on here when I was a moderator, and had L3 access to CTS.
This is a moot point now, mdgm already resolved his issue last week, as noted in posts up above on the 31st.
And on the 'holiday weekend' notes, there was at least one L3 on call during this time, I know, I used to be that person years ago. Lets just show that the case fell through the cracks in Support, and a community member resolved it. I would however suggest you have a support manager review this persons case notes to see where the issue died, especially with this being a PowerShift member of all things.
This is a moot point now, mdgm already resolved his issue last week, as noted in posts up above on the 31st.
And on the 'holiday weekend' notes, there was at least one L3 on call during this time, I know, I used to be that person years ago. Lets just show that the case fell through the cracks in Support, and a community member resolved it. I would however suggest you have a support manager review this persons case notes to see where the issue died, especially with this being a PowerShift member of all things.
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