NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Problem with RN102 randomly freezing
Hi, Recently I have started to have a very annoying issue with my NAS. It randomly becomes unresponsive, i cannot see it on any device or access the admin page and when i press the power butt...
Have managed to get Plex working. Also the freezing of my NAS has stopped since i disabled snapshots so think that was the issue. Whenever it deleted old snapshots it seemed to freeze up.
Off the top of my head i updated to the version before this one about 4-5 weeks ago and the problems happened once or twice. Then i updated to my current version about 2 weeks ago, ever since then it has frozen most days. I have had the NAS around over a year now and i have never had a problem with it until now.
I have no backups running. I have Anti-virus Plus installed which is scheduled to scan at Monday 20:00
On the NAS system logs, the main things on there are mainly snapshot related stuff. The last log on the system before it freezes is the NAS deleting a snapshot of my videos folder.
Could be a bug/issue with the firmware. Are you experiencing any issues with the hard drive itself (performance issues, clicking noises, etc.)? Do the logs show any disk errors? A faulty/failing hard drive could cause random freezing as well.
Is your RN102 still covered under a Netgear support agreement? If so, you may want to open a trouble ticket with Netgear so they can investigate/troubleshoot further. If not and you have a spare hard drive, you could try replacing the drive to see if you continue to experience the random freezing. If the freezing stops, the hard drive was likely faulty/failing. If you continue to experience freezing, the issue is more likely to be a bug/issue with the firmware (barring a major hardware failure - I/O controller failure).
When the NAS is on and working the hard drive works perfectly. It streams and uploads fine, just a slight "read/write noise" but that is normal and has happened since day 1. No errors showing on the logs.
How do i know if it is still covered?
no spare hard drive, will maybe be buying a 4TB WD red in a week or two.
Cheers, for replies.
You can go to MyNetgear.com and under the login for MyNetgear, there is an option to check "Is my product under warranty?". Click the link and enter the serial number for your device.
If you already have a MyNetgear account and your device is registered to that account, you should be able to see your device and the support / warranty availability by logging in and then selecting "My Products".
Yes the hard drive is on the list i made sure before buying the hard drive.
i have just looked on my profile, the NAS is covered for hardware. call, chat and email support has ran out. i take it i have to pay for them to offer me support?
Also, can you confirm that the hard drive you are using with the RN102 is a stock drive that came with the unit or in the case of a diskless unit, that the hard drive you are using is on Netgear's compatibility list for the RN102. An incompatible drive or one that has not been tested & certified to work in the RN102, may cause issues. To check compatibility, go to: http://kb.netgear.com/app/answers/readynas_hcl_disk OR http://kb.netgear.com/app/answers/detail/a_id/20641/~/readynas-hard-disk-compatibility-list?cid=wmt_netgear_organic.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
