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Forum Discussion
Robin_Ryde
Jun 04, 2018Aspirant
Re-add existing volume after RN10400 OS reinstall
Hello,
Our RN10400 recently locked up after a firmware update. I was unable to access anything (smb)/(http) so I did the OS reinstall to get the box up and running again.
I can now logi...
- Jun 05, 2018
Hi Robin_Ryde
There's BTRFS error on the logs and this needs escalation, Support will check if it can be mounted or needs recovery.
You can purchase the Pay-Per-Incident contract once you have contacted NETGEAR Support.
Regards
Marc_V
Jun 04, 2018NETGEAR Employee Retired
Hi Robin_Ryde
Welcome to the Community!
Can you please send us the logs of your NAS using the guide on my Sig.
Can you also try booting the NAS on Volume Read Only mode and see if you can get hold of the data so you can transfer it on a different media. If you can do that, then the next thing would be to do a Factory Default.
If you cannot boot the NAS on Read Only mode, I would suggest contacting NETGEAR Support so they can check and remount the volume.
Hope this helps!
Regards
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