NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
After firmware update to 6.9.0 my backup software can't work properly over SMB
Hey, looks like latest firmware update somehow broken my backup pipeline. I'm using Veeam Endpoint to make automatic everyday backups to the NAS over SMB. But after firmware update it can't work pr...
For anyone have issues with Veeam, here's the deal.
6.9.0 included an SMB update. This update included support for a new FSCTL_DUPLICATE_EXTENTS_TO_FILE capability. This great new feature allows Windows to directly ask the NAS to clone a portion of an existing file, instantaneously and without consuming any extra space.
So Veeam now notices this new capability, and for some reason incorrectly assumes that the ReadyNAS must also support another capability, FSCTL_SET_INTEGRITY_INFORMATION. But this has not been implemented, and is thus unsupported.
Then Veeam calls FSCTL_SET_INTEGRITY_INFORMATION, and we reply that it's not supported. At that point Veeam errors out with the "Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}" message.
So this really appears to be a Veeam bug, not a ReadyNAS bug. We could of course disable FSCTL_DUPLICATE_EXTENTS_TO_FILE to work around that bug, but then we'd lose a really nice feature. If anyone is in contact with Veeam at this point, feel free to pass along this information.
Hello,
I'm using Veeam agent for Windows v2.0.0.700 with a RN31400 and I had the same problem :
Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}.
I contacted the Veeam support and 3 minutes later got this answer that fixed the problem :
Thank you for contacting Veeam Support. My name is Alex and I'll be assisting you in resolving this issue.
The issue is that Netgear released a new firmware with fast close but they do not support integrity streams that cause the issue for Agent.
Please perform the following steps:
1. Download the fix from the FTP: (redacted at Veeam's request)
2. Stop Veeam Agent Service
3. Copy the file from the archive to the following folder: C:\Program Files\Veeam\Endpoint Backup
4. Start the service
Kind regards,
Veeam Support.
Hi folks,
QA team has prepared the private fix for the described problem. If you are face similar symptoms, please contact our support team on the first place. Support is free and you can submit the case directly from Veeam Agent for Windows UI (Control Panel > Support > Technical support)
I do not recommend using the link from lartx. The reason is simple: this is fix is private and infrastructure specific, so it’s highly recommend get a confirmation from our support team prior installing it.
lartx, kindly, remove the link from your post due to mentioned reasons. Thank you in advance.
Dima P.
Hey everyone.
I confirm Veeam produced a fix which helped in my case, now I'm using latest firmware on Netgear's ReadyNAS with Veeam Agent and everything works fine.
Thanks to both Netgear and Veeam for the quick resolution of the issue!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
