Forum Discussion

PBJS

Aspirant

Nov 03, 2022

Cant open pictures on RAIDar

When login in remotely to RAIDar all pictures have this icon that cant be opened. Thank you for the help.

Marc_V

NETGEAR Employee Retired

Nov 03, 2022

PBJS

Welcome to the Community!

Those are .jpg files and are supported image files, it usually has an image preview loaded. Is it in that state for a long time? Have you tried accessing the files via Windows explorer?

Are you connected locally on the NAS or remote?

PBJS
Aspirant
Nov 07, 2022
Hi, thanks for the help.

Locally I have no issues. Its when connecting remotely.
If I remember correctly at the beginning I had no issues, possible this happened after update. not sure. The only way to see the pictures is downloading them to pc.
- Marc_V
  NETGEAR Employee Retired
  Nov 09, 2022
  PBJS
  
  Does it show a preview afer some time? Usually the load time is the culprit since you are connected remotely, but since those are .jpgs it should not have any problem opening the files
  - PBJS
    Aspirant
    Nov 09, 2022
    The wheel spins for a few seconds and then nothing happens. Just empty picture viewer.