Forum Discussion

PBJS

Aspirant

Nov 03, 2022

Cant open pictures on RAIDar

When login in remotely to RAIDar all pictures have this icon that cant be opened. Thank you for the help.

PBJS

Aspirant

Nov 07, 2022

Hi, thanks for the help.

Locally I have no issues. Its when connecting remotely.

If I remember correctly at the beginning I had no issues, possible this happened after update. not sure. The only way to see the pictures is downloading them to pc.

Marc_V

NETGEAR Employee Retired

Nov 09, 2022

PBJS

Does it show a preview afer some time? Usually the load time is the culprit since you are connected remotely, but since those are .jpgs it should not have any problem opening the files

PBJS
Aspirant
Nov 09, 2022
The wheel spins for a few seconds and then nothing happens. Just empty picture viewer.
- Marc_V
  NETGEAR Employee Retired
  Nov 10, 2022
  PBJS
  
  Have you tried other PCs? by connecting remotely means through VPN or ReadyCloud?