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Forum Discussion
Solved
Error message or not?? How to eliminate it?
This error message started to appear on all of our ReadyNAS units when we add/modify/share folder contents. Stuff seems OK if the error m essage is ignored but it must mean something. Any hel...
The solution to this issue is connected to the obtuse way the GUI provides guidance, or lack thereof.
Assume you have a NAS – called TEST_NAS.
You go to change the name System >> Settings(Gear) and enter TEST-NAS.
Change is accepted and life is good?? Not really.
You need to change System >> Settings >> HTTPS >> change the SSL Key Host value to TEST-NAS.local. Apply and reset the system.
And now stuff works as expected.
In my view, this is a ‘bug’ in the GUI. The initial change was accepted without any issues but it should have at least displayed and advisory message regarding the related ancillary change to the HTTPS SSL Key Host Value. Possibly this is not important for every name change but I would think so.
My view is that the initial name change should have triggered an option to change the SSL Key Host value along with an explanation of the parameters.
NETGEAR wanted to charge a $500+ fee for a support case that in my view was related to shortcoming in the GUI or documentation.
Here is an update if anyone is interested...
Looking carefully at the error message you will see that the former 'bad' host name is specified even though the host name was changed to a compliant name.
Former name = Trout_NAS
Current name = Trout-NAS
As an editorial comment, it was amazing the amount of work required to change the name -- mapped drives everywhere, sychronizaiton software, backup software, etc. Took almost 28 staff hours of activity visiting all workstations and changeing and testing.
Netgear support wanted an OS Reinstall which was acomplished. We understand that the OS Reinstall did something since password and I address needed to be reset.
Meanwhile the system seems to be working as would be expected except for the inability to add a share or change snapshot settings. In both casses an error message occurs specifing the 'old' and no longer used name.
The Netgear support folks are apparentlly still scratching their figerative heads.
The solution to this issue is connected to the obtuse way the GUI provides guidance, or lack thereof.
Assume you have a NAS – called TEST_NAS.
You go to change the name System >> Settings(Gear) and enter TEST-NAS.
Change is accepted and life is good?? Not really.
You need to change System >> Settings >> HTTPS >> change the SSL Key Host value to TEST-NAS.local. Apply and reset the system.
And now stuff works as expected.
In my view, this is a ‘bug’ in the GUI. The initial change was accepted without any issues but it should have at least displayed and advisory message regarding the related ancillary change to the HTTPS SSL Key Host Value. Possibly this is not important for every name change but I would think so.
My view is that the initial name change should have triggered an option to change the SSL Key Host value along with an explanation of the parameters.
NETGEAR wanted to charge a $500+ fee for a support case that in my view was related to shortcoming in the GUI or documentation.
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