Forum Discussion

Aspirant

Aug 21, 2015

Solved

Error when attempting to delete snapshots

Good morning, I am having issues when attempting to manually delete snapshots from our ReadyNAS. The error that is displaying when it does fail is 28004020002. After searching through your forums...

ReadyNAS Backup

mdgm-ntgr
Aug 25, 2015
Fixed.

Please do not reboot the system until the balance has completed. The balance will take some time to complete.

You can see the progress in the web admin interface.

Furthermore you can schedule a balance to be run say every 2-3 weeks.

StephenB

Guru - Experienced User

Aug 21, 2015

jhoffer101 wrote:

running the serial numbers it appears that it may be outta warranty. by 3 months.

Hardware warranty is three years, so I don't think that is possible. The 90-day software phone support could be up.

jhoffer101

Aspirant

Aug 21, 2015

ah ok. i will try this then. Thank you so much for your help.

vandermerwe
Master
Aug 21, 2015
Ok.

Try the suggestions anyway, while you are waiting for support, they may not respond until next week.
- mdgm-ntgr
  NETGEAR Employee Retired
  Aug 21, 2015
  The 314 has a 5 year hardware warranty, 90 days phone support. If purchased on/after Jun 1, 2014 it has lifetime chat support as well.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Aug 22, 2015
    Can you send in your logs (see the Sending Logs link in my sig) or if you have a case open let me know the case number?