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Forum Discussion
mstevensjr
Aug 15, 2017Aspirant
No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.
All volumes on the readynas are gone. Further I get a message to "Remove inactive volumes to use the disk. disk #2, 3, 4. Can someone please help me get stated with this, I have uploaded logs to net...
- Aug 16, 2017
Hello mstevensjr,
I checked the System_log-ras-readynas-20170815-113623 as I believe that is the latest. It appears your ReadyNAS 104 is running 6.7.5 firmware. I found almost all of your disks have gone bad.
Channel: 0
Model: TOSHIBA DT01ACA100
Serial: 9675DMHMS
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 8Channel: 1
Model: TOSHIBA DT01ACA100
Serial: 43PW8VMNSATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 0
Channel: 2
Model: TOSHIBA DT01ACA100
Serial: 43P39JPNSATA Error Count: 428
Reallocated Sectors: 638
Reallocation Events: 638
Spin Retry Count: 0
Current Pending Sector Count: 3776
Channel: 3
Model: TOSHIBA DT01ACA100
Serial: 43PW8WSNSATA Error Count: 36701
Reallocated Sectors: 7
Reallocation Events: 7
Spin Retry Count: 0
Current Pending Sector Count: 0The disks in channel 2 and 3 are having real trouble while the first disk has pending error. I suggest you get a data recovery service already. There are some data recovery services available on the Internet, Netgear does have too but this is beyond the support scope that you may need to purchase the data recovery service contract.
Regards,
JennC
Aug 16, 2017NETGEAR Employee Retired
mstevensjr
Aug 16, 2017Aspirant
Ok I just pm'ed you; hopefully this one gets to you.
- JennCAug 16, 2017NETGEAR Employee Retired
Hello mstevensjr,
I checked the System_log-ras-readynas-20170815-113623 as I believe that is the latest. It appears your ReadyNAS 104 is running 6.7.5 firmware. I found almost all of your disks have gone bad.
Channel: 0
Model: TOSHIBA DT01ACA100
Serial: 9675DMHMS
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 8Channel: 1
Model: TOSHIBA DT01ACA100
Serial: 43PW8VMNSATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 0
Channel: 2
Model: TOSHIBA DT01ACA100
Serial: 43P39JPNSATA Error Count: 428
Reallocated Sectors: 638
Reallocation Events: 638
Spin Retry Count: 0
Current Pending Sector Count: 3776
Channel: 3
Model: TOSHIBA DT01ACA100
Serial: 43PW8WSNSATA Error Count: 36701
Reallocated Sectors: 7
Reallocation Events: 7
Spin Retry Count: 0
Current Pending Sector Count: 0The disks in channel 2 and 3 are having real trouble while the first disk has pending error. I suggest you get a data recovery service already. There are some data recovery services available on the Internet, Netgear does have too but this is beyond the support scope that you may need to purchase the data recovery service contract.
Regards,
- mstevensjrAug 17, 2017Aspirant
Ok thanks for your efforts.
- JennCAug 17, 2017NETGEAR Employee Retired
Hello mstevensjr,
You are most welcome. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community appreciates your contribution to the community!
Regards,
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