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ReadyNAS 2100 FrontView blank page - Firmware 4.2.31
Hi, Not sure If I am in the right place but here goes as I need some help. I have three readyNAS 2100's. I have had no issue installing OS6 on the first two. This third one did not like it an...
StephenB , ok thanks. I will do that after Christmas to see If they can help further.
Thanks for the ping StephenB!
Are you able to boot the NAS to Tech Support Mode? Please see the KB article here on how to do so.
If so, please provide the debug code (you can find it using RAIDar) and also the label of the NAS showing its serial number and model (typically found at the bottom or rear of the unit).
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM ,
Yes I can boot into Tech Support mode and here is the debug code -
Also, here is screenshots of the serial no. etc.
Thanks for replying.
Regards
@Fandango2022
Hi Fandango2022,
Thanks for the response!
However, your NAS cannot be located on our end.
Just to confirm, do you still have the NAS in Tech Support Mode?
Is the NAS also connected in a dual-NAT network as well?
Regards,
JeraldM
NETGEAR Community Team
Apologies JeraldM , I did not realize you needed it to remain in Tech Support mode at this stage. It is now running in Tech Support mode (code 53426) with a single Ethernet cable connection to a hub on my network. Do you require two Ethernet cables connected?
Regards
Hi Fandango2022,
There's no need to connect 2 Ethernet cables to it.
In the meantime, please keep it to Tech Support Mode by not performing a reboot on the NAS.
Please bear with us as we check on this.
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM ,
Are you able to see the NAS now? It has been running all night. Can I turn it off now?
Regards
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