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Forum Discussion
ReadyNAS 6 Ultra RNDU6000 Stuck on "ReadyNAS"
Hi, I'm hoping not to have lost all my data. I haven't turned on my RNDU6000 in a while, the last time I did was to do an upgrade.. It is now stuck on the "ReadyNAS" display. After doing forum rese...
mdshelton123 wrote:
1) Soft reset using Backup Button.
2) Hard reset using the reset switch with paperclip.
Was the boot menu responsive when you tried these steps? Or was the LCD stuck on ReadyNAS
If it was responsive -
- Do you really mean an OS reinstall for (1)?
- Do you really mean a factory default for (2)?
Check pages 28-29 here if you need a refresher on the boot menu options
The factory default would have destroyed your data if you did it successfully with the disks in place.
Hi Stephen,
Thanks for the quick reply.
There was no response to 1) or 2), the LCD remained stuck on ReadyNAS.
I removed the hard drives with the data on before doing any of the resets. I should have labelled that as the first item in the list.
The attempts to do a recovery via USB drive met with no response at all. It remains stuck on "ReadyNAS" screen. There are no network lights when the RJ45 cable from switch is plugged in. Its simply not booting at all.
I checked voltages as this was a common problem. I remember a couple of short power outages while the device was on and running, but don't remember if this is when it failed as I hadn't used it for a while.
There was evidence of roaches inside (some droppings on motherboard which I carefully cleaned off.
I'm beginning to suspect a hardware failure on the motherboard, but was hoping that someone may be able to assist with a VDP wipe, I hear that may be what is corrupt. Apparently the VDP is an encrypted file in the boot flash that contains information on the model and serial number and only Netgear can create.
mdshelton123 wrote:
I removed the hard drives with the data on before doing any of the resets.
Then they do nothing. The OS is on the disks, and the NAS boots from the disks. The OS-reinstall does a partial reinstall of the OS onto the disks (and changes the password and some other settings back to the default). The factory default formats the disks and does a fresh install of everything. Both require the disks to be installed.
mdshelton123 wrote:
The attempts to do a recovery via USB drive met with no response at all. It remains stuck on "ReadyNAS" screen. There are no network lights when the RJ45 cable from switch is plugged in. Its simply not booting at all.
I checked voltages as this was a common problem.
Did you check the PSU voltages when the PSU was under load?
The USB recovery process is finicky about what drives it detects. Older ones tend to work better. Also, if you have one with a LED that shows access, that can be helpful.
mdshelton123 wrote:
the VDP is an encrypted file in the boot flash that contains information on the model and serial number and only Netgear can create.
And only Netgear can re-create it. There is no support for your NAS anymore. Mods used to do it as a courtesy, but they haven't offered to do that for some years.
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