Forum Discussion

Tutor

Oct 26, 2016

ReadyNas102 freezing while backup on front USB is running

Hi all, I found a similar topic with search function but it was not resolved so I open a new discussion again. I bought a 128 GB USB 3.0 flash stick (SanDisk Ultra Fit 128 GB USB Flash Drive ...

ReadyNAS Backup

Amidala

NETGEAR Employee Retired

Oct 28, 2016

Hi Flomer:

There are too many USB devices on the market at present, we can only say that as far as possible support them.

I also have the same USB flash device(SanDisk Ultra 32 GB USB Flash Drive USB 3.0). I insert it in the Back Top slot, it can be identified, run backup job, completed. If it's convenient for you, restart the NAS, or it can be formatted,then insert again?

I insert it in the Front slot, the same situation with you. We already know the issue, it will fix as soon as possible.

I hope you can continue to use the Netgear product.

Flomer

Tutor

Oct 28, 2016

Hi Amidala,

thanks for your help. Thats strange that mine is not working. OK, sometimes you buy things which are damaged already but in first instance I would say the flash device is ok because its brand new. On a windows system its working fine.

Which format do you used? NTFS? FAT32? or anything else?

Br, Florian

FramerV
NETGEAR Employee Retired
Oct 28, 2016
Hi Flomer,

I apologize about the issue. Currently the engineering group well aware of the issue about the USB. A fix will soon be published

As for the format, Have you already tried all of those formats?

Regards,
Amidala
NETGEAR Employee Retired
Nov 03, 2016
Hi Flomer,

Sorry to reply you now, I tried FAT32 and NTFS, insert it in the Back Top slot, it can be identified, run backup job, completed.

Amidala
- YeZ
  NETGEAR Expert
  Feb 08, 2017
  It's confirmed that the chipset has issue with SanDisk Ultra Fit USB 3.0 USB drives plugged into the RN102/104 front USB 2.0, unfortunately, the chipset is end of life and there is no plan from the vendor to fix this.
  
  The solution is to plug it onto the backside instead, or use a different USB drive.
  
  Thank you.