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Forum Discussion
RN214 Cannot connect
Raidar sees it, but I cannot connect to the admin page through a web browser, connection refused. Apparently pool is offline. I've had a case open for almost a week now with little response :/. Ca...
No worries Hopchen . I appreciate your help. I'm still in the same boat.
I tried rebooting to no avail. Cannot see device through admin page. Can see device with Raidar. Per Tier 2 support, booted to Tech Support mode. Case was escalated to Tier 3 over a week ago, have not heard from anyone since.
I guess I can run the tools and test the disks next, I was trying to leave things in place for Netgear Support as they requested.
Ok, so you opened a case with NTGR. Well, leave the NAS as is (in tech support mode) and wait til L3 takes a look at it :)
Hopchen Well, I'm still back where I started, nothing's changed. There's been no activity on my case in almost a month. Is there a way to escalate the case to a supervisor?
Case #41192043
Thanks!
Hi Starminder,
I have forwarded this to an appropriate team so they can send a follow up to the L3 handling the case.
Regards,
JohnCM_S Another 10 days have gone by and nothing happened. Can this get reassigned?
Hi Starminder,
I have sent another follow up regarding the case. I am not sure why no one has contacted you yet. I will provide you an update once I get feedback.
Regards,
Hi Starminder,
It looks like you are already in contact with L3. You may just update us if you will need again our assistance.
Regards,
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