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Forum Discussion
RN3220 psu offline problem after latest update.
We are experiencing an issues with psu detection of the unit. After the latest update which was available. The both PSUs are working properly, but in the admin page are reported as offline???? Any...
Could do you please send logs?
I don't see the issue in local,
How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Thanks evan2
I have sent the logs back to the givven mail in the KB.
If you need more info please let me know.
Regards!
I check logs, there are below errors, I asked our developer to check what problem.
ul 07 10:31:25 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:78
Jul 07 10:31:25 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:78
Jul 07 10:31:30 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:30 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:30 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:30 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:30 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:31 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:58 cmd:88
Jul 07 10:31:31 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88
Jul 07 10:31:31 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88
Jul 07 10:31:31 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88
Jul 07 10:31:31 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88
Jul 07 10:31:32 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88
Jul 07 10:31:32 LICENSE kernel: i2c_nct6775_xfer: data timed out addr:59 cmd:88We got the same problem since running 6.7.5 on RN 4220. First the message that PSU is no longer detected appears. Then we rebootet the system and since then the message that the PSU are offline appears. System is up and running but each our the messages are generated.
Sat Jul 15 2017 14:50:20 System: Power supply PSU 2 in enclosure Internal is offline. Sat Jul 15 2017 14:50:10 System: Power supply PSU 1 in enclosure Internal is offline. Sat Jul 15 2017 14:48:53 System: ReadyNASOS background service started. Sat Jul 15 2017 14:47:03 System: The system is rebooting. Sat Jul 15 2017 14:46:56 System: Power supply PSU 2 in enclosure Internal is no longer detected. Sat Jul 15 2017 13:47:27 System: Power supply PSU 1 in enclosure Internal is no longer detected. Please update to 6.8.0 Beta 3
https://community.netgear.com/t5/ReadyNAS-Beta-Release/ReadyNASOS-6-8-0-T66-Beta-3/m-p/1322271#M9622
12. [Beta 3] Fixed false PSU offline alerts. (RN3220/4220, RR3312/4312/4360)
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