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RBR750 Shows Offline After FW Update
I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1).
I have deleted and re-installed and logged back into the app, still unable to connect. I have also power cycled the orbi (multiple times) as well as my ISP modem (multiple times) and still unable to connect.
Strange part about it is, the internet works fine, I am just unable to access the orbi itself via the app or IP address?
- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!
92 Replies
what modem/gateway do you have?
Why are you changing its ip address to the .5.1 address?
plemans - it's the default one that my ISP gave me.
I'm changing the IP bc I work from home and 1.1 and 2.1 are being used by work and it's easier if I change my home range to 5.1 (or even another number)
Everything was working perfectly 'til I logged in and updated the FW
whats your full setup?
modem:
how many routers/dhcp servers are you running if you have a 2.1 and 1.1 already in use?
A better idea of what your routers/servers/whatever is on your network helps.
- TONS of us have this issue. I have read that factory reset works, but canât confirm. The latest firmware made routers âunfindableâ via any route. Netgear is SO BAD!! Imagine they pushed an update that did this to so many and donât even post a fix. Insanity.
I've seen several threads regarding this issue...but of course only after I did the update đ
Hopefully Netgear will chime in here soon and provide some insight into what I need to do here....
I certainly do not envy the software engineer who has been told, "stop what you're working on (and miss your deadline) and figure out what the heck is going on with these Orbi routers!" One has to assume that there is a Quality Assurance process before releasing new firmware. If this new version immediately caused every router that loaded it to become unreachable, they could not have even verified that the firmware got loaded, much less perform any sort of QA tests. Finding the common factor may not be simple.
Ah, the "good old days." I remember several years ago when the original RBR50 went whacko at Daylight Saving Time in March and lost DNS capability. No Internet! Took several days for Netgear to discover that a bug in Traffic Meter got triggered and affected DNS. Users who did not have Daylight Saving Time or Traffic Meter enabled were not affected at all. "Problem? I've got no problem!" The fix was to keep Traffic Meter off until April 1, when the problem went away by itself. That gave Netgear until November to produce and test a new firmware release.
I just did the update and now Iâm stuck, too. Iâm using the iOS app on my iPad and iPhone. Sigh. I have the T-Mobile Home Internet Nokia gateway. I just spent the week troubleshooting it with them and yesterday I had finally gotten success and my speed back. Now I see the update to the Orbi 750 and said, oh maybe this will help more. Yeah, donât fix what isnât broke.
I have internet and itâs fast and Iâll wait for an Orbi update. But how do I apply it if the software canât connect to the router? Hmmmmm. This is gonna be fun.
Joe in Los Angels
Joe221 - were you on a custom IP Range, or did you keep it to the standard 192.168.1.1?
The default.1.1
Try a 30/30/30 reset:
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With the router plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the router. You may need a jeweler's screwdriver or a bent paperclip to access it.
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While still holding down the button, unplug the router from its power source for another 30 seconds.
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With the reset button still held down, turn the power back on and hold for another 30 seconds.
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Please review this for Apple devices and Orbi app:
- This isnât going to fix problem. Itâs not just apple- hell, people canât even connect with o router, wired to the router!!!
I'm also not using any apple devices and I'm the OP
I tried it and nothing changed, the same error. I put it back so I have it where itâs always worked.
Joe
- Doing a port scan shows no open ports. No open ports, no browsing to the GUI.
Model RBR753, Firmware (4.6.8.2 - unfortunately). OS not relevant since it is intermittently not connecting on Windows 10, IOS 15.4..1, Mac OS 12.3.1 and numerous IOT devices....
After the Autoupdate on about the 6th of May (I was out of town at the time) numerous devices were dropped and could no longer connect. When I returned home, I found I was able to connect any device that I had previously connected through my Guest network access and password. Rebooted multiple times from the Netgear Cable Modem up through to the RBR750 - no change .
Why can't we just revert to the version that we were successfully using for the past three months? This is so inept that it is pathetic.......
Model - RBK7753....
Try using a web browser. Are you accessing the routers web page using HTTPS or HTTP and connecting to 192.168.1.1? Try using HTTP if your browser is changing to HTTPS. A factory reset and setup from scratch maybe needed with a wired PC and web browser using HTTP.
"Try using HTTP if your browser is changing to HTTPS"
If there are no ports open, you cannot access via HTTP (port 80) or HTTPS (port 443).
Finally sucked it up and pinhole reset it. I run AP mode so it isn't a big deal.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
