NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ultra 4 stuck booting (boot menu)
Hi! After upgrading to the last firmware (V.4.2.28) my Ultra 4 is stuck on the boot menu. The menu doesnt seem to work, pressing the backup button doesnt do anything. What to do? Is it safe to...
This is a known potential side effect of USB Boot Recovery (wiping the EEPROM data), which is why we generally don't recommend doing USB Boot Recovery on legacy x86 and legacy ARM systems. However in this case it does sound like using it was necessary.
I have sent you a PM.
Note also (if you have not already) that when you do USB Boot Recovery you can use the latest firmware image: RAIDiator-x86-4.2.28, rather than any older version included in the USB Boot Recovery zip file.
Ok. So is it possible to do a factory reset without access to the boot menu?
Hello skaris,
You can try with one of the disks inserted, switching from one disk to another. Factory Reset is through boot menu. You need to at least have a copy of the files before destroying the redundant array and trying one disk or two when accessing boot menu to proceed to factory reset.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
