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Tutor

May 24, 2016

UPS keeps disconnecting and reconnecting

My UPS is connected by USB cable to my readynas RN104. I regularly get the message: Error communicating with UPS UPS (). Then I usually get a message shortly after: Communication with UPS UPS () is O...

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BrianL2

NETGEAR Employee Retired

May 31, 2016

Hi jhyland,

Here's the article on how to send the logs to NETGEAR. For now, isolating the problem is what we can do since not all UPS devices are supported by the system. Give us ample time to check on your logs and see what we can find.

Kind regards,

BrianL
NETGEAR Community Team

jhyland

Tutor

Jun 01, 2016

Thanks. I've emailed the logs.

jhyland
Tutor
Aug 20, 2016
Hi,
Just checking in. I think I've given you ample time to look at this. I am still having the issue. What is the status?

Thanks,
Jonathan
- jhyland
  Tutor
  Aug 29, 2016
  Still need the help. Any advice?
  - mdgm-ntgr
    NETGEAR Employee Retired
    Aug 30, 2016
    It seems BrianL didn't get your logs.
    
    There could be a problem with the UPS. Have you tried connecting the UPS to another device e.g. your PC to see if monitoring works fine with that?