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Forum Discussion
Windows 8 Image Backup & NV+ Firmware 4.1.12
Hi, I have recently upgraded a Windows 7 Ultimate (64-bit) computer to Windows 8 Pro (64-bit) and quickly realised there was a problem with Windows 8 image backups failing with error; "The version ...
I have thought about that, but it seems overkill for a single computer... Especially as my NV+ does everything I need for now, although the new OS6 devices appeal!
I would be really interested to understand what the NetGear support team's view on the issue is though. "Updated SMB client to make backup jobs from Windows 8 clients work properly" seems like a sweeping statement if it only applies to Windows 8 file backups and not image backups (which is where I believe the majority of the issues people will encounter lie). That said, I have noticed one minor change in behaviour since installing 4.1.12 which is on 4.1.10 I would only get the "The version does not support this version of the file format" when I had deleted the .vhdx file and a new one was being created as part of the backup. When a file already existed, the job would still fail but with the following error message; "Windows Backup encountered an error when accessing the remote shared folder". Now I get the file format error every time, regardless of whether a file already exists or not.
I would be really interested to understand what the NetGear support team's view on the issue is though. "Updated SMB client to make backup jobs from Windows 8 clients work properly" seems like a sweeping statement if it only applies to Windows 8 file backups and not image backups (which is where I believe the majority of the issues people will encounter lie). That said, I have noticed one minor change in behaviour since installing 4.1.12 which is on 4.1.10 I would only get the "The version does not support this version of the file format" when I had deleted the .vhdx file and a new one was being created as part of the backup. When a file already existed, the job would still fail but with the following error message; "Windows Backup encountered an error when accessing the remote shared folder". Now I get the file format error every time, regardless of whether a file already exists or not.
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