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Forum Discussion
Readycloud File share not appearing
I have a RNS314 with Readycloud enabled and setup. I have a file shared with two users. When they log into ReadyCloud they can see the device but when they expand to try and show the shared folders n...
Hi PatrickH,
Did they try logging in through the ReadyCLOUD web portal page? Also, tell us which Firmware is running in your RN314.
Kind regards,
BrianL
NETGEAR Community Team
The Firmware is 6.4.2. I am not able to see the share in either the web portal or the readycloud app. In the readycloud app the device shows as offline all of the time. The readycloud account that the NAS is registered to works as expected.
Hi PatrickH,
Is it the same case If you are logged in as admin? Also, tell us if internet/services are both marked online (post a screenshot if possible) under the cloud tab.
Kind regards,
BrianL
NETGEAR Community TeamThe admin of the Readycloud account has access to all shares in the readycloud web application. And from the WebServer admin I can see both that Internet and Services are available.
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