NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Readycloud users can't see shares
All my users suddenly has lost acces to shares
After login to readycloud they can see folser for one second and after that see "currently you have no registered shared devices"
If i try to login as cloud admin all works fine.
I have checked all settings a few times, add and delete users but nothing help.
whats wrong?
Now i solve this problem.
Just not imagine such bug from Netgear)
I have 2 NAS systems connected to readycloud with one admin account.
As soon i have disconnected second NAS all users can access and see their folders
5 Replies
Replies have been turned off for this discussion
Welcome to the Community!
Were you able to accept the invitation sent when you added the users? Are they accessing using the portal or the Desktop app?
Please make sure they have accepted the invitations sent before logging into the Readycloud portal or app.
Toggling the ReadyCloud service on the NAS may help as well.
HTH
//Were you able to accept the invitation sent when you added the users? Are they accessing using the portal or the Desktop app?
Firstly i have recieved complan from existing user. After that i have added and checked a few new one. Sure they accept invitation.
Thy try to access both way portal and app.
//Toggling the ReadyCloud service on the NAS may help as well.
yes it was first what i have done.
Now i forced to provide FTP access to NAS as temporary solution.
I would suggest rejoining the NAS to ReadyCloud, make sure the Internet and Service has green checkmarks. Have them try a different browser if possible.
Once rejoined, kindly reinvite the users.
HTH
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
