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Forum Discussion
Readycloud File share not appearing
I have a RNS314 with Readycloud enabled and setup. I have a file shared with two users. When they log into ReadyCloud they can see the device but when they expand to try and show the shared folders n...
The Firmware is 6.4.2. I am not able to see the share in either the web portal or the readycloud app. In the readycloud app the device shows as offline all of the time. The readycloud account that the NAS is registered to works as expected.
Hi PatrickH,
Is it the same case If you are logged in as admin? Also, tell us if internet/services are both marked online (post a screenshot if possible) under the cloud tab.
Kind regards,
BrianL
NETGEAR Community Team
The admin of the Readycloud account has access to all shares in the readycloud web application. And from the WebServer admin I can see both that Internet and Services are available.
Hello PatrickH,
There are cases where users to not see the NAS' folder using desktop app. The first thing you need to check is the web portal as this should show all the folders shared to the invited users.
Maybe try to create a test user and invite it and see if the same problem. If you do not get the same problem, remove your invited users then re-add them.
Regards,
Both users show the device as offline in the desktop app and when logging into the Readycloud Portal they see the NAS but when you expand the NAS no files are shown. I have attempted creating and deleting users as well as removing and adding different shares.
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