Readycloud File share not appearing

Ok I think I found the problem but I will need netgear to reset one of my accounts because I deleted it and recreated it one to many times. I only need to try one more instance but the issue seems to be that either your username cannot have a .com in it or the username cannot match the email address when it is being shared to. The readycloud admin username for the share is [email protected] and the email is [email protected]. The admin is able to access the readycloud admin page and setup sharing to other accounts without issue. When I attempt to share with email [email protected] with username [email protected] that user is unable to see the share at all. But if i make the username def@somesite and the email is still [email protected] the user can now see the share and access everything. I would like to test and see if the .com is the problem or if it is having matching username and email.

EDIT:

Confirmed. The username cannot match the email address of the person being shared with. I tested by changing my usernames to [email protected] while my email was still [email protected] and I can now see the share. My short term fix will be to create the usernames without the .com.