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Guide

Sep 19, 2017

ReadyNAS 102- S.N. 3ERC4AE200216 - wrong dir/file management

Something happens when I add a folder called "J11-Roncadelle 17-09-2017" to the data previously stored on disk, using the web page provided by "readycloud.netgear.com". in details: I start from a r...

File Sharing

Marty_M

NETGEAR Employee Retired

Sep 25, 2017

Hello TheBraf,

It does appear that after adding a specific folder on the NAS the system goes crazy. When the system goes crazy, can you give more detail about the behavior of the NAS. Can you give screenshot of the error you are getting and the directory where the specific folder is created. Have you tried creating a folder using simple name without using special character - and space? What firmware is the NAS running at?

Regards,
Marty_M
NETGEAR Community Team

TheBraf

Guide

Sep 25, 2017

Hi Marty,

attached the screenshot of what a I see from the PC
and the picture of what I see on the TV

TV-KO-2PC - OKTV-KO-1

I've performed further tests

I noticed both ReadyDLNA and SMB services were enabled
I disabled the ReadyDLNA (SMB only) service and from VLC-Phone ONLY I see files on NAS in the correct way, BUT of course TV and STB does not support SMB
enabling ReadyDLNA only (no SMB) the wrong state comes again

I removed, by means of web-page the forlder "2017" (parent of "J11-....")
from browser I see the right state, but on TV I still see the "J11-...." folder

I deletd the VOLUME related to the disc
I re-installed the VOLUME related to pictures
I backupped from external USB3 disc the complete tree (with "2017" and "J11-...." folders)
all devices see the NAS files in the right way .....
..... but I do not think this is a solution

about your questions:

Have you tried creating a folder using simple name without using special character - and space?
>>> yes, I renamed the "J11-...." into "test", but I still see the "J11-...." folder

What firmware is the NAS running
>>> 6.8.0

the directory where the specific folder is created.
>>> as you can see fron the screeshot the complete path was
>>> \Foto-Filmati\2017\0-MTB\J11-Roncadelle 17-09-2017
>>> no "strange" char in my opinion

Many Thanks

Marty_M
NETGEAR Employee Retired
Sep 25, 2017
Hello TheBraf,

Please check if Enhance macOS feature under SMB is enabled. If so please try to disable it and check if that will help. Firmware version 6.8.1 is now officially available you may want to upgrade the firmware and check if that will make any difference.

Regards,
Marty_M
NETGEAR Community Team
- TheBraf
  Guide
  Sep 25, 2017
  "Please check if Enhance macOS feature under SMB is enabled. If so please try to disable it and check if that will help."
  >>> in the past I completely disabled SMB service, keeping DLNA running only. nothing changed
  
  " Firmware version 6.8.1 is now officially available you may want to upgrade the firmware and check if that will make any difference."
  >>> it is now running 6.8.0. and trying to get update the system tell me there are no version (attached .... in italian)
  Rgds
  Stefano
- Marty_M
  NETGEAR Employee Retired
  Sep 26, 2017
  Hello TheBraf,
  
  I believe the 6.8.1 firmware is not yet available on our server so automatic update will not work. For this concern you may need to manually upload the firmware to the NAS, please go to this link where you can download the firmware and where you can find the steps to manually upgrade the firmware.
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - TheBraf
    Guide
    Sep 26, 2017
    Hi Marty,
    I'll do, but looking at change-log it seems to me there are no fix in relation to DLNA
    
    Stefano