ReadyNas 102 serial number NONE000200000

Question

Hi, been given an old ReadyNas that I want to test and after upgrading firmware, serial number changed to NONE000200000. Now I cant find it from readycloud.netgear.com. Can someone help? Thanks!

mdgm · Answer

ReadyCLOUD requires a unique 13-digit NETGEAR serial number.

"NONE000200000" is a serial the system falls back to when it can't read the serial number. It probably also has fallen back to the default MAC address for eth0 as well.

I don't think I'd conclude that this happens a lot. There are a lot of units out there and a small percentage may run into this problem at some point.

This issue with the RN102, RN104 and RN2120 OS6 ARM units may seem similar, but is a very different issue to the one seen with legacy x86 units (e.g. Ultra, Pro). The steps to fix are completely different.

StephenB · Answer

Tagging&nbsp;JeraldM, to call his attention to this request.

Sandshark · Answer

By the local interface, I mean https://nas.ip.address/admin, where you use the correct IP address, of course.&nbsp; RAIDar can also take you to the local interface.&nbsp;Netgear unnecessarily makes it more complicated by directing you to ReadyCloud for all admin access.&nbsp; It's part of them positioning it as a "local cloud" (a contradiction in terms, to be sure).&nbsp; Unless you need remote access, you don't need ReadyCloud at all.&nbsp; But you do need a valid serial number for ReadyCloud.&nbsp;On the ARM based machines, I believe the serial number is in uboot, but I don't know the details and don't think there is any way a user can fix it.

StephenB · Answer

Sandshark&nbsp;wrote:
By the local interface, I mean https://nas.ip.address/admin, where you use the correct IP address, of course.&nbsp; RAIDar can also take you to the local interface.
&nbsp;

To clarify, I think the original point here was to check that ReadyCloud was enabled on the cloud page of the local interface, and also confirm that the NAS was able to reach the internet.
&nbsp;
But the bad serial number will prevent ReadyCloud from working so there's no need to check this until the serial is fixed.
&nbsp;
mafasttt:&nbsp; Paid support would be an option if the NAS wasn't used.&nbsp; If you are still in contact with the original owner, you should be able to arrange support through them.&nbsp; The other possibility is that a mod could help (&nbsp;JeraldM&nbsp;)
&nbsp;
Even if you can't get the serial number repaired, you still have some good options for remote access.&nbsp; I use OpenVPN (which is a service in my Netgear Router).&nbsp; Sandshark&nbsp;uses ZeroTier (which is available as a third-party app for the NAS).&nbsp; Depending on your needs, you could also go with one of the other cloud apps, or perhaps use NextCloud (available from rnxtras.com).

Sandshark · Answer

Do you actually need to use ReadyCloud?&nbsp; Have you tried using the local interface to set it up?

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ReadyNas 102 serial number NONE000200000

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