I cannot get my ReadyNAS 102 to update from 6.4.0 to 6.4.2. I go through the update procedure, it says it is updating, reboots, and it is right back on 6.4.0. I have uploaded the firmware manually and had it download it on its own, same thing. I have even tried updating to 6.4.1 so I could update to 6.4.2 after, but no deal. I'm rather upset that there is no official support. I did not have any problems when I first set the device up, and so I never used the support included with the purchase. The only reason I need the support now is because of an update Netgear put out over a year later. So what am I to do, suck it up and pay for support because the company has caused in issue with my system now? I don't think so. Please, someone tell me how I can get my ReadyNAS 102 to accept this update? Thanks in advance

Hi ElMassivoG, Welcome to the community! Sorry for the trouble that you've experienced. Check the following articles that may help us fix this issue of yours. RN100 cannot update firmware Firmware Upgrade Guide and Tips Kind regards, BrianL NETGEAR Community Team

Can you send me your logs (see the Sending Logs link in my sig)?

I am pretty fed up with Netgear.I run a Win 7 64 bit system. I browse with IE.Like many, many others my RN102 will not update firmware.If I login in and check for updates on settings page, I get spinny disc then nothing.No matter what version after 6.2.5 I download and try to manually upate, it goes through the process, reboots but comes back as 6.2.5. I tried mnaully rebooting from boot men and that didnt work either.I tried the workaround with the Netgear complete_flash download file which seems to only be 28kb. When I go on APPs and upload, as instructed by Netgear KB page, it waits a while and I get a message that it failed to load.Hours and hours wasted. No one to phone or email on a product that is a couple of years old and, given the amount of webhits about this issue, seems to be something that Negear have clealy screwed up.

ElMassivoG if you look under System > Logs does it show that the complete_flash_update package failed to install or that it installed successfully? That app will download the firmware from the internet and then update the firmware on the flash of the unit. This can take some time especially if you have a slow internet connection. I have sent you a PM.

ReadyNAS 102 will not update to 6.4.2

13 Replies

Replies have been turned off for this discussion

mdgm-ntgr
NETGEAR Employee Retired
May 08, 2016
Can you send me your logs (see the Sending Logs link in my sig)?
Skywalker
NETGEAR Expert
May 09, 2016
Try these instructions.
ElMassivoG
Aspirant
Jul 18, 2016
I am pretty fed up with Netgear.
I run a Win 7 64 bit system. I browse with IE.
Like many, many others my RN102 will not update firmware.
If I login in and check for updates on settings page, I get spinny disc then nothing.
No matter what version after 6.2.5 I download and try to manually upate, it goes through the process, reboots but comes back as 6.2.5. I tried mnaully rebooting from boot men and that didnt work either.
I tried the workaround with the Netgear complete_flash download file which seems to only be 28kb. When I go on APPs and upload, as instructed by Netgear KB page, it waits a while and I get a message that it failed to load.
Hours and hours wasted. No one to phone or email on a product that is a couple of years old and, given the amount of webhits about this issue, seems to be something that Negear have clealy screwed up.
- BrianL2
  NETGEAR Employee Retired
  Jul 21, 2016
  Hi ElMassivoG,
  
  Welcome to the community!
  
  Sorry for the trouble that you've experienced. Check the following articles that may help us fix this issue of yours.
  
  RN100 cannot update firmware
  
  Firmware Upgrade Guide and Tips
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - Luthien
    Aspirant
    Jul 28, 2016
    hi Brian,
    BrianL2 wrote:
    Check the following articles that may help us fix this issue of yours.
    RN100 cannot update firmware
    
    thanks! This helped me resolve a similar issue, being stuck on 6.2.5.
    That flash update did the trick.
    
    Somewhat mysteriously though, it didn't just update to 6.4.0 as advertised but even all the way to 6.5.1 (the current version at this time).
    
    :heart: :womanvery-happy:
- mdgm-ntgr
  NETGEAR Employee Retired
  Jul 21, 2016
  ElMassivoG if you look under System > Logs does it show that the complete_flash_update package failed to install or that it installed successfully?
  
  That app will download the firmware from the internet and then update the firmware on the flash of the unit. This can take some time especially if you have a slow internet connection.
  
  I have sent you a PM.
  - ElMassivoG
    Aspirant
    Jul 22, 2016
    Hi Brian
    I thought I had replied but cannot see it here. Firstly thanks for your interest. I have tried many times and all I get is failed to install. I had a brainwave and tried copy to flash drive and doing Apps/Upload from there. That failed too. That file is only 20 something kb. Is that right? I have very good broadband. If I could get the thing to upload the flash file it would be quick. The other strange thing is that my system doesn't detect new firmware when I use Settings/Check for Updates. I get the little spinny disc then nothing.
    G