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Forum Discussion
adamsabido
Mar 29, 2018Aspirant
Readynas 104 stuck on boot menu following a reboot
Hello, I've rebooted my device which was working fine prior to the reboot and it's now stuck in the boot menu, it's the same issue people have with the firmware upgrades but I didn't do this I si...
- Mar 29, 2018
If you can't find the NAS with RAIDar without disks, then there's either a problem with the NIC interface in the NAS, the system board, or possibly the power brick.
You can try the second NIC (checking the LED status for it btw), and see if that works. If it still fails, you could then try a risk-buy on a replacement power adapter. In the US, you can find a compatible power adapter for about $20. Google on CAM090121.
If that fails, you'll need a new NAS, as Netgear doesn't sell the boards as spare parts (and the memory is soldered in).
adamsabido
Mar 29, 2018Aspirant
Yeah I don't think it's the NIC or the power adapter, I'd expect it to at least boot if it was the NIC and not show any lights etc. if it was the power.
Sounds like a new one is required to me. Do you know if there's any way to access the drives and grab my data off?
Between the botched firmware updates (which have already caused me to need a rebuild once) and now this just from a reboot I think I might move away from Netgear and get an equivalent QNAP.
StephenB
Mar 29, 2018Guru - Experienced User
If the voltage output of the power adapter is too low, you might see some lights. But I agree that is speculative.
On the NIC - are you seeing the LED on the NIC port light up? Or not?
Also, does the system respond to the boot menu at all?
The simplest way to deal with your data is to get another OS 6 ReadyNAS. You can simply migrate your disks to an RN214. Also, you can migrate to an X86 ReadyNAS - you'd lose arm-specific apps (Plex for instance), but the data would all be there.
If you can connect your disks to a linux PC that has mdadm and btrfs installed you can also manually mount the RAID array and offload the data.
- adamsabidoMar 29, 2018Aspirant
Yeah there are lights on them so they appear to be working fine.
Oh ok, would it all just work if I bought a RN214? All the config and setup and everything, along with my data?
- mdgm-ntgrMar 29, 2018NETGEAR Employee RetiredIf it’s going straight to the boot menu that would suggest that the reset button might be stuck in.
Moving to the RN214 should work fine provided the disks are fine and the RAID, OS and data volume are all in a good state.
All your configuration and your data are stored on the disks.
Free software for Linux and paid software for Windows can be used to attempt to recover data if you’d prefer (at your own risk).
Obviously moving to a new ReadyNAS is the most straightforward option.- adamsabidoApr 06, 2018Aspirant
Thanks for your help, I ended up getting a QNAP as I wasn't that impressed with how the Netgear worked to be honest.
Thanks again though.
- staffie2001ukApr 07, 2018Aspirant
Hi,
I've had exactly the same problem after my RN10400 got powered down "unsympathetically" (plug got pulled in error).
I just want to confirm what has been suggested here, that I can by a 214 and just install the existing disks, set the RAID to the same level (5) and all the data will be retained?
Is there anything else I would need to know/do?
Kind Regards,
Colin.
- StephenBApr 07, 2018Guru - Experienced User
staffie2001uk wrote:that I can by a 214 and just install the existing disks, set the RAID to the same level (5) and all the data will be retained?
You don't do the NAS setup (or set the RAID level). You just move the disks over into their corresponding bays on the new NAS with the system powered down, and then power it up.
staffie2001uk wrote:
Hi,
I've had exactly the same problem after my RN10400 got powered down "unsympathetically" (plug got pulled in error).
If all you did was pull the plug on the NAS, then the issue is most likely with the filesystem on the disks, and not the NAS chassis. If that's your situation, then migrating them to a new NAS won't help - the problem will move with them.
Can you start a new thread, and give us more information on exactly what happened and what you've done so far?
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