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Forum Discussion
ReadyNAS 104 system hanging frequently after 6.4.0 upgrade
Hi All, I have a pretty new ReadyNAS 104 system (August, 2015). Currently populated with 3 x 4TB WD RED drives, and a single Segate 3TB drive (to be upgraded once funds allow). Since upgrading to...
I think you have to forgive customers making comments like that on this forum. We have all been sold a terrible product which isn't remotely fit for purpose or adequately supported. The software is full of glitches and the hardware is inadequate. Support is beyond a joke.
I for one am very surprised that 6.4.0 did indeed have a beta release. How many people actually tried the beta release? How many came back with each of the raised issues? Which issues were still outstanding at time of release? Which features were actually tested by the (brave) beta testers?
It should only take a moment to pull up those answers and post them on this forum. If nobody does that, I will not believe beta testing was actually carried out to any reasonable or acceptable degree. Show me the data. Its very hard to believe adequate testing was done and yet somebody thought it was acceptable to actually release despite the droves of issues beta testing should've raised.
Monkeynut wrote:
I think you have to forgive customers making comments like that on this forum...
I don't work for Netgear; I am a customer. I understand the frustration and I have experienced some problems first hand.
Though I think we are all better off if we can stay focused on the specific problems we're seeing, making sure that Netgear gets clear status back on what problems we've seen, and what we've tried (particularly what is resolved or still broken in 6.4.1-Txx). And making sure that as a community, we share whatever solutions/workarounds that we've found.
In my opinion just sniping at Netgear (though cathartic) doesn't accomplish anything useful, it justs adds noise to the forum.
Monkeynut wrote:
...I for one am very surprised that 6.4.0 did indeed have a beta release. How many people actually tried the beta release?
The public 6.4.0 beta was announced in this forum (https://community.netgear.com/t5/ReadyNAS-Beta-Release/bd-p/readynas-beta-releases?topic-zoom=Public%20ReadyNAS%20OS%206.x%20Beta&sort-by=&date-range=all#all-topics-top), and feedback was provided in this forum. Of course its up to all of us to try the beta releases - there's nothing Netgear can do to force us.
Hi Stephen, I have to strongly disagree. This forum is precisely the place to snipe at Netgear. I came here because of my 104 hanging after 6.4.0 "upgrade".
It takes everyone expressing their frustration and unhappiness before management will even consider reflecting on the fact that they should move away from the software/hardware industry, because its not fair on everyone else for them to be in the supply chain.You are helping them to think its OK to ditch providing proper support and get customers to support each other *instead*. If they said "you get 90 days of runaround on the phone then you might as well bin the product", not many people would buy it. If there was no-one helping Netgear out on this forum, they might actually hire the staff to figure out how to fix things - then these same staff might actually contribute to releasing a decent product in the first place. If these forums had enough people pointing out all the failings of Netgear which are associated with e.g. the 6.4.0 upgrade failutre and their experience of it, people would be less likely to buy their products, then perhaps free market economics can kick into effect.
All the "workarounds" on these forums involve disabling key features. If it was just the company saying "you have to shut off half the advertised functionality to get it working", every customer would be saying "well you shouldn't advertise a product as having all that functionality if it needs to be turned off to get the thing to work at all". However, thanks to the heroes at their keyboards (presumably in spandex capes) ... Netgear points to "workarounds" as "solutions" and use them an an extra way to waste your time while also using them to say "other customers are perfectly happy after they just did x,y as said on the forum".
By all means, if someone is deperate to get something going temporarily for a specific need at a specific time, help them to manipulate the heap of bits infront of them into a state where it can do that task. But please spare me the "keep these forums clean" nonsense - if they were, we would all be having a much harder time convincing Netgear they are the problem and customers are unhappy about it.
Monkeynut wrote:
Hi Stephen, I have to strongly disagree...
You are entitled to your opinion of course, and mine happens to be different.
My view is that since Netgear does have several employees engaged here, Netgear should be well aware by now that they have a crisis with 6.4.0. If the complaints already posted haven't delivered that message upstream to senior Netgear management, then they never will.
And those managers don't participate in the forum. So complaining directly to Netgear execs would (in my opinion) be a more effective way to ensure your dissatisfation is heard at the right level. Addresses/phone numbers of Netgear offices are on "contact us" on their web page; Patrick Lo is the CEO and is based in San Jose.
So I think its time to move on here, and try to get all our systems stabilized/working for now, and get the underlying issues fixed in 6.4.1. And shift the complaining to someone who has the authority to do something about it.
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