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Forum Discussion
ReadyNAS 104 system hanging frequently after 6.4.0 upgrade
Hi All,
I have a pretty new ReadyNAS 104 system (August, 2015). Currently populated with 3 x 4TB WD RED drives, and a single Segate 3TB drive (to be upgraded once funds allow). Since upgrading to FW 6.4.0 I have found that the system will hang whenever a maintenance process is performed - Scub, Balance or Defrag, which I had scheduled previously.
I have now disabled all the schedules and left the system alone, but overnight it has hung again, after approximately 72 hours of normal operation. It responds to pings, but the GUI will not load, it has dropped off the network via all protocols, fails to allow you to SSH into it and pressing the power button (Once, twice and three times) has absolutely no effect. The only option is to pull the plug.
Also, after every hang, forcing a power pull, the system starts a complete resync of the volume, which always starts at 25.10% and takes about 4 days to complete over the 15TB of raw storage. Obviously this is putting undue strain on the disks everytime it is happening.
Happy to provide logs to any friendly Netgear Admins, and any advice from any of you lovely people would be gratefully received.
Cheers,
Tipster
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Hi All,
So, and I dont want to jinx it, it would seem that 6.4.2 RC-1 and also the public release (which I manually upated to 5 days ago) have resolved the issue. I am on Day 21 with no hangs of my RN104.
I would strongly recommend upgrading if you haven't done so already. Thank you to all the Netgear staff and mod's for all your advice in the early stages of troubleshooting.
Cheers,
Nick
I thought I'd update people on this.
I'll get this out of the way firstly, we had an EXTREMELY poor L2/L3 support experience with this problem. We have sinced stopped purchasing Netgear ReadyNAS for our clients.
After the original problem happened for the THIRD time (we had tried 2x RN104s and 1x RN204) we realised the thing we had not changed was the drives themselves. Given they were expensive WD Red Pro 6Tb units, we were trying to avoid that.
By having the client note down everyday what was recorded on the front panel we discovered that different drives were dropping off the SATA bus.
We put jumpers on each drive's jumper block to force SATA 3Gbs mode and all has been fine since (touch wood).
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