Forum Discussion

Tutor

Oct 11, 2015

Solved

ReadyNAS 104 upgraded to OS 6.4.0 shutdown hang

Following upgrade to this release I am unable to shutdown. System hangs with "Shutting dow. Goodbye." - I left it in this state overnight. Power must be removed to complete shutdown.

Booting

Installation & Upgrade

grahamu59
Nov 16, 2015
Can confirm beta 3 fixes the no shoutown with custom MTU issue.

Jophus

Luminary

Oct 30, 2015

Notes from Netgear level 3 support below... I asked that spun down disks also be tested to see if they cause an issue, which they confirmed will be tested next week.........

Notes added by 34004
Hello, Sir

This is QingHong from Netgear level 3 engineer, this case was assigned to me.
According to my Experience, and I checked NAS logs, there are some kernel error, so I guess this issue was caused by MTU 9000.
I have reproduce this issue in my lab.

I will escalate this issue to R&D engineer, this need a bit long time to fix this issue, so please disable this function, and I will give you update when I received any feedback, thanks.

Regards,
QH

[T060]

grahamu59
Tutor
Oct 31, 2015
MTU was the solution for me. Changed it to default & shutdown correctly last night. No other changes required.
- JennC
  NETGEAR Employee Retired
  Oct 31, 2015
  Hello all,
  
  You guys might want to try the BETA FW 6.4.1-T21.
  
  https://community.netgear.com/t5/ReadyNAS-Beta-Release/ReadyNASOS-6-4-1-T21-Beta-1/m-p/999457#U999457
  
  Regards,
  - BJB
    Aspirant
    Nov 01, 2015
    I have an RN104 and am running firmware 6.1.9 (I know, it is old but it works solidly).
    Anyway, was going to upgrade and noticed this shutdown hang thread on the most recent firmware. I run the basic GUI front end, no command line settings.
    
    Is there any setting on the regular Readynas browser GUI I should check to regarding MTU or anything like that before I upgrade my firmware? Has it been confirmed that is what causes this issue?
    
    I know various firmware upgrades can cause issues but this is rather major as I don't keep my NAS up 24/7.
    
    I guess further (and perhaps this should be a new post), since I am jumping so many firmware versions is that an issue?
    
    The thought of OS re-installs, etc. don't thrill me. I'll take risks with my phone or beta PC software but not my backup NAS. Do the veteran upgraders here suggest I wait a while for a new 6.4.X version?
    
    Thanks for any suggestions,
    BJB