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Max_1968's avatar
Max_1968
Aspirant
Nov 03, 2015
Solved

ReadyNAS 204 OS 6.4.0 "Please remove inactive volumes", case #25950625

Hi,   after some stability issues of my ReadyNAS 204 in the past with different OS 6 releases it now finally crashed some weeks after the installation of 6.4.0 with the above error message. I've op...
  • mdgm-ntgr's avatar
    Nov 03, 2015

    Thanks for sharing your concern. I have just spent some time reviewing your case.

     

    Support has diagnosed that the RAID is out of sync and won't start and that this happened as a result of a hard shutdown. We do not recommend doing a hard shutdown. It is important to proceed with caution in such cases to maximise the chances of data recovery. This requires advanced skills and is time consuming.

     

    Our warranty does not cover data recovery (furthermore please note that the data recovery we do is software only. If a disk needs to be physically repaired for data recovery then the only option is 3rd party data recovery).

     

    Backups are important. Important data should never be stored on a single device. There is always the possibility that things can go wrong with any system.

     

    As for whether a firmware update was a factor in the problem that can be relevant for software issues. We do make exceptions sometimes at our discretion to fix problems even outside of support warranty that we have established were caused by a firmware update.

     

    Data recovery is not something we can make such an exception for. In any case the problem you encountered could occur on any firmware on any NAS. Backups should be updated regularly, particularly before installing firmware updates. This is just like you should backup your Mac/PC before installing software updates, especially major ones.