NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 2120 v2 hangs after changing USB 3.0 harddrive
Hello, we have a problem with our "ReadyNAS 2120 v2". Every day when we connect our USB 3.0 portable hard drive for backup on our ReadyNAS, the ReadyNAS hangs up and we have no access to the Read...
Which firmware are you running and what model portable USB3 disk?
Have you tried putting an AC powered USB3 hub between the NAS and the USB disk?
Do you have any open/past support case numbers that I could look at to review the history of the problem?
Are you able to send in your logs (see the Sending Logs link in my sig) if they are not already attached to an open support case?
The ReadyNAS 2120 v2 has a more powerful CPU than the ReadyNAS 2120.
Hello,
thank you for your fast answer! Below I will answer your questions:
Which firmware are you running and what model portable USB3 disk?
Firmware: Ready NAS OS 6.4.0
USB 3.0 Disk: Western Digital My Passport 0740 and the successor model.
Have you tried putting an AC powered USB3 hub between the NAS and the USB disk?
No.
Do you have any open/past support case numbers that I could look at to review the history of the problem?
Yes. Number: 25897331, RMA: #1593537
Are you able to send in your logs (see the Sending Logs link in my sig) if they are not already attached to an open support case?
I sent you the Log Files. Last hang up was on 27th Nov 2015. You see the changed serial number, too. (because of replacement)
Hello,
I sent you a more recent version of the log files since the last hang up was a few minutes ago.
One of the disks in your NAS has a rapidly rising reallocated sector count. Have you considered that this disk might be the problem?
Hello,
In the past, we already had the problem with the HDD. We have already exchanged 3 of 4 of the Seagate hard drives. This is a bad series of Seagate hard drives. We will replace the hard disk.
We think the defective hard disk is not related to the problem, because it also occurs when all disks are functioning.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
