HelloEver since we upgraded to 6.2 our RN3220 will lock up sometime over night when our backups are running. Requiring us to power off and on the device every morning.We were running 6.1.8 before upgrading with no issues. System will not let me rollback to 6.1.8 now.Running RAIDar is detecting device and displaying version as Support:64764. which maybe related to the issue?Any help into this issue would be great.Thanks

Sounds like your system put itself into tech support mode. Perhaps contact support?

No that indicates Remote Access SSH is still active.What software do you use for your backups?What protocol do you use for the backups?

We are backing up from CentOS 6.6 using rsync over NFS mounts.Also getting this message in logs after powering it back on: Volume 'data' health changed from 'Inactive' to 'Redundant'.Here is TOP info from when NAS locked up last night:top - 02:12:07 up 17:57, 1 user, load average: 6.97, 4.50, 4.23Tasks: 188 total, 14 running, 174 sleeping, 0 stopped, 0 zombie%Cpu(s): 0.2 us, 76.2 sy, 0.0 ni, 0.0 id, 23.4 wa, 0.0 hi, 0.3 si, 0.0 stKiB Mem: 3938476 total, 2933468 used, 1005008 free, 600 buffersKiB Swap: 5237756 total, 17160 used, 5220596 free, 1777080 cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 612 root 20 0 0 0 0 R 100.1 0.0 3:54.81 kswapd0 3961 root 20 0 0 0 0 R 100.1 0.0 2:41.04 nfsd26577 root 19 -1 1457m 38m 3200 S 100.1 1.0 4:01.64 readynasd 2988 root 20 0 0 0 0 D 2.0 0.0 3:05.81 btrfs-transacti 3964 root 20 0 0 0 0 D 1.0 0.0 4:49.70 nfsd 1862 root 20 0 0 0 0 D 0.3 0.0 314:23.13 md127_raid6 3955 root 20 0 0 0 0 D 0.3 0.0 3:34.47 nfsd27259 root 20 0 0 0 0 S 0.3 0.0 0:08.50 btrfs-endio-met 1 root 20 0 48040 2524 160 S 0.0 0.1 0:01.52 systemd 2 root 20 0 0 0 0 S 0.0 0.0 0:00.12 kthreadd 3 root 20 0 0 0 0 R 0.0 0.0 12:48.35 ksoftirqd/0 6 root rt 0 0 0 0 R 0.0 0.0 0:02.22 migration/0 7 root rt 0 0 0 0 R 0.0 0.0 0:00.07 watchdog/0 8 root rt 0 0 0 0 R 0.0 0.0 0:00.07 migration/1 10 root 20 0 0 0 0 R 0.0 0.0 0:02.46 ksoftirqd/1 12 root rt 0 0 0 0 R 0.0 0.0 0:00.11 watchdog/1 13 root rt 0 0 0 0 S 0.0 0.0 0:00.21 migration/2 15 root 20 0 0 0 0 S 0.0 0.0 0:07.99 ksoftirqd/2 16 root rt 0 0 0 0 S 0.0 0.0 0:00.09 watchdog/2 17 root rt 0 0 0 0 S 0.0 0.0 0:00.21 migration/3 19 root 20 0 0 0 0 R 0.0 0.0 0:01.35 ksoftirqd/3 20 root rt 0 0 0 0 R 0.0 0.0 0:00.17 watchdog/3 21 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 khelper 271 root 20 0 0 0 0 S 0.0 0.0 0:00.03 sync_supers 273 root 20 0 0 0 0 S 0.0 0.0 0:00.00 bdi-default 275 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kblockd 454 root 20 0 0 0 0 S 0.0 0.0 0:00.00 khubd 463 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 md 568 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 rpciod 607 root 20 0 0 0 0 S 0.0 0.0 0:00.01 khungtaskd 678 root 20 0 0 0 0 S 0.0 0.0 0:00.00 fsnotify_mark 695 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 nfsiod 713 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 xfsalloc

What is your NFS thread count set to?Are you using bit-rot protection or snapshots for those shares?

Not sure on the NFS thread count what ever the default setting is I would guess.Bit-rot protection box is checked for each of the NAS shares.I upgraded to 6.2.1 beta with same results still locks up over night.

ReadyNAS 3220 Locking up after upgrading to 6.2

93 Replies

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kplatte
Aspirant
Jan 23, 2015
I will try the beta 3 first.
But strange thing is our NAS has not locked up the past 2 nights since i started running a backup of the folder that we backup up our server to every night.
This is a backup job I created on the NAS.
This folder is 1.7T and is only about half done after 2 days so i have to wait till it completes before I try new beta. Not sure why backup going so slow besides thats it probably due to the thousands of files it contains.
kplatte
Aspirant
Jan 26, 2015
It froze up again after we enabled 2nd backup job to run again over night.
Will try new beta tonight.
kplatte
Aspirant
Jan 26, 2015
Updated to 6.3.3 beta and now keep spamming that PSU 1 and 2 are offline.
Sending you new log file.
kplatte
Aspirant
Jan 26, 2015
Loading 6.2.3 beta 3 now the PSU offline spam is out of control.
mdgm-ntgr
NETGEAR Employee Retired
Jan 26, 2015
Looking at your smart_history.log I can see you have a disk that has a growing current pending sector count which indicates it may be failing.

I can see that you still have a lot of metadata which suggests you still have a lot of fragmentation.

I have asked our engineers if they can reproduce the erroneous PSU failure messages. I don't have a 3220 so can't attempt to reproduce that here.
'

kplatte

Aspirant

Jan 27, 2015

Locked up last night running 6.2.3 beta 3
I see that drive with errors i will get that one replaced.
Will send log file for last night.

top - 02:41:24 up 15:17,  1 user,  load average: 7.82, 3.45, 2.55
Tasks: 176 total,  15 running, 161 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.2 us, 75.3 sy,  0.0 ni,  0.0 id, 24.5 wa,  0.0 hi,  0.1 si,  0.0 st
KiB Mem:   3938488 total,  3141212 used,   797276 free,      600 buffers
KiB Swap:  5232636 total,        0 used,  5232636 free,  2220428 cached

  PID USER      PR  NI  VIRT  RES  SHR S  %CPU %MEM    TIME+  COMMAND
  614 root      20   0     0    0    0 R 100.1  0.0   3:47.11 kswapd0
 3714 root      20   0     0    0    0 R 100.1  0.0   4:27.49 nfsd
 3719 root      20   0     0    0    0 R 100.1  0.0   4:20.73 nfsd

kplatte
Aspirant
Jan 28, 2015
Replaced hard drive this afternoon it is now rebuilding
kplatte
Aspirant
Feb 02, 2015
After updating to 6.3.3 it didn't lockup the first night during backups. But on Saturday and Sunday night it locked up.
want me to send logs?
mdgm-ntgr
NETGEAR Employee Retired
Feb 02, 2015
Sure. Logs would be good.
kplatte
Aspirant
Feb 03, 2015
Logs sent.
FYI NAS did not lockup last night during backups.

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ReadyNAS 3220 Locking up after upgrading to 6.2

93 Replies

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