HelloEver since we upgraded to 6.2 our RN3220 will lock up sometime over night when our backups are running. Requiring us to power off and on the device every morning.We were running 6.1.8 before upgrading with no issues. System will not let me rollback to 6.1.8 now.Running RAIDar is detecting device and displaying version as Support:64764. which maybe related to the issue?Any help into this issue would be great.Thanks

Sounds like your system put itself into tech support mode. Perhaps contact support?

No that indicates Remote Access SSH is still active.What software do you use for your backups?What protocol do you use for the backups?

We are backing up from CentOS 6.6 using rsync over NFS mounts.Also getting this message in logs after powering it back on: Volume 'data' health changed from 'Inactive' to 'Redundant'.Here is TOP info from when NAS locked up last night:top - 02:12:07 up 17:57, 1 user, load average: 6.97, 4.50, 4.23Tasks: 188 total, 14 running, 174 sleeping, 0 stopped, 0 zombie%Cpu(s): 0.2 us, 76.2 sy, 0.0 ni, 0.0 id, 23.4 wa, 0.0 hi, 0.3 si, 0.0 stKiB Mem: 3938476 total, 2933468 used, 1005008 free, 600 buffersKiB Swap: 5237756 total, 17160 used, 5220596 free, 1777080 cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 612 root 20 0 0 0 0 R 100.1 0.0 3:54.81 kswapd0 3961 root 20 0 0 0 0 R 100.1 0.0 2:41.04 nfsd26577 root 19 -1 1457m 38m 3200 S 100.1 1.0 4:01.64 readynasd 2988 root 20 0 0 0 0 D 2.0 0.0 3:05.81 btrfs-transacti 3964 root 20 0 0 0 0 D 1.0 0.0 4:49.70 nfsd 1862 root 20 0 0 0 0 D 0.3 0.0 314:23.13 md127_raid6 3955 root 20 0 0 0 0 D 0.3 0.0 3:34.47 nfsd27259 root 20 0 0 0 0 S 0.3 0.0 0:08.50 btrfs-endio-met 1 root 20 0 48040 2524 160 S 0.0 0.1 0:01.52 systemd 2 root 20 0 0 0 0 S 0.0 0.0 0:00.12 kthreadd 3 root 20 0 0 0 0 R 0.0 0.0 12:48.35 ksoftirqd/0 6 root rt 0 0 0 0 R 0.0 0.0 0:02.22 migration/0 7 root rt 0 0 0 0 R 0.0 0.0 0:00.07 watchdog/0 8 root rt 0 0 0 0 R 0.0 0.0 0:00.07 migration/1 10 root 20 0 0 0 0 R 0.0 0.0 0:02.46 ksoftirqd/1 12 root rt 0 0 0 0 R 0.0 0.0 0:00.11 watchdog/1 13 root rt 0 0 0 0 S 0.0 0.0 0:00.21 migration/2 15 root 20 0 0 0 0 S 0.0 0.0 0:07.99 ksoftirqd/2 16 root rt 0 0 0 0 S 0.0 0.0 0:00.09 watchdog/2 17 root rt 0 0 0 0 S 0.0 0.0 0:00.21 migration/3 19 root 20 0 0 0 0 R 0.0 0.0 0:01.35 ksoftirqd/3 20 root rt 0 0 0 0 R 0.0 0.0 0:00.17 watchdog/3 21 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 khelper 271 root 20 0 0 0 0 S 0.0 0.0 0:00.03 sync_supers 273 root 20 0 0 0 0 S 0.0 0.0 0:00.00 bdi-default 275 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kblockd 454 root 20 0 0 0 0 S 0.0 0.0 0:00.00 khubd 463 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 md 568 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 rpciod 607 root 20 0 0 0 0 S 0.0 0.0 0:00.01 khungtaskd 678 root 20 0 0 0 0 S 0.0 0.0 0:00.00 fsnotify_mark 695 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 nfsiod 713 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 xfsalloc

What is your NFS thread count set to?Are you using bit-rot protection or snapshots for those shares?

Not sure on the NFS thread count what ever the default setting is I would guess.Bit-rot protection box is checked for each of the NAS shares.I upgraded to 6.2.1 beta with same results still locks up over night.

ReadyNAS 3220 Locking up after upgrading to 6.2

93 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Mar 02, 2015
Your smart_history.log indicates a failing disk.

I still would recommend you backup your data (if you haven't already), do a factory reset (wipes all data, settings, everything) with good disks in place and restore your data from backup.
mdgm-ntgr
NETGEAR Employee Retired
Mar 02, 2015
Let's see if the setting change I just made helps.
kplatte
Aspirant
Mar 06, 2015
NAS has locked up past 2 nights now.
Probably due to the bad drive. Getting more errors in log to replace drive now after rebooting.
kplatte
Aspirant
Mar 09, 2015
Locked up again last night. Replacement hard drive comes in today.
kplatte
Aspirant
Mar 10, 2015
Replaced drive yesterday. NAS locked up over night before rebuild finished. Rebuild of drive completed after restarting NAS. Want us to try an of the new betas? we arestill on 6.3.3 T137
mdgm-ntgr
NETGEAR Employee Retired
Mar 10, 2015
You can if you like.

How are your backups going?
kplatte
Aspirant
Mar 11, 2015
We are ready to do a factory reset on our device. We just got everything backed up that we needed off the NAS.
How long do you think it will take?
mdgm-ntgr
NETGEAR Employee Retired
Mar 11, 2015
Several hours to sync but you can write to it during this time.
kplatte
Aspirant
Mar 11, 2015
OK will be doing reset today then start are backups again and let you know how it goes.
kplatte
Aspirant
Mar 16, 2015
NAS reset went fine. Restoring all our files back to it now and will restart backups tonight.
It hasn't locked up since we did reset on Wed 3/11. But we haven't run any backup to it yet either.

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ReadyNAS 3220 Locking up after upgrading to 6.2

93 Replies

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