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Forum Discussion
ReadyNAS 516 - 6 disk RAID 6 volume disappeared while I was on holiday.....can I recover it?
I returned from holiday to find my data volume has disappeared. No warning messages. It is a 6 disk array configured as RAID 6. Message log shows normal snapshot and pruning activity until about a ...
tomlillie wrote:
I returned from holiday to find my data volume has disappeared. No warning messages.
It is a 6 disk array configured as RAID 6.
Message log shows normal snapshot and pruning activity until about a week ago.
NAS has still been booting and shutting down each day normally.
All 6 disks are now showing as healthy, but red as not allcoated to a volume.
Can I recover the volume??
thanks
Grab the full log zip file - hopefully one of the logs will give some clues on what happened. I am wondering if there was a power failure while you were away.
See if you can get paid support from support.netgear.com (gearhead support won't work for this). That's the best path to make sure this is properly diagnosed and the volume recovered.
thanks very much Stephen - I'll try netgear, although they seem to be making it as tricky as possible to get support....seem to end up in loops on their support website
tomlillie wrote:
thanks very much Stephen - I'll try netgear, although they seem to be making it as tricky as possible to get support....seem to end up in loops on their support website
If you can get to your registered product list via my.netgear.com, you should be able to find a path to support for the NAS.
You could also try emailing customer.service@netgear.com. Might be good to include the serial number, and if you do know the email address that was used to register the NAS, it would be good to include that too.
They will need proof of ownership if the NAS isn't registered - they don't support used/resold ReadyNAS, and they also only provide support for NAS purchased from approved resellers.
thanks - it's registered, I've found a link to ask for hardware support, see if that gets me a conversation about getting it fixed
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