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Forum Discussion
ReadyNas 6.2 (NAS locks up entirely)
EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217 I guess i am not the only one this is happening to! everything worked ...
We have recently done extra testing of the 100 series to attempt to see if it could be reproduced in a typical home environment. We were still unable to reproduce the problem. Our testing found the NAS ran fine with zero lockups.
We don't release firmware without it passing QA testing.
Since we cannot reproduce it, it must be a problem that is specific to some environments. That is why we are using serial access to a few units with the problem to try to get the information we need to determine what is going on.
There are a huge number of environments out there in different places all around the world. It's unfortunate that problems like this one can happen and it's frustrating that the reason for the lockups aren't being logged.
It's inevitable that users with problems do most of the posting on the forums. We have seen a higher than usual level of posts about lockups which does show there is a problem, but still the majority of our users' systems are running fine.
We are doing everything we can to diagnose and fix the problem as soon as possible.
We don't release firmware without it passing QA testing.
Since we cannot reproduce it, it must be a problem that is specific to some environments. That is why we are using serial access to a few units with the problem to try to get the information we need to determine what is going on.
There are a huge number of environments out there in different places all around the world. It's unfortunate that problems like this one can happen and it's frustrating that the reason for the lockups aren't being logged.
It's inevitable that users with problems do most of the posting on the forums. We have seen a higher than usual level of posts about lockups which does show there is a problem, but still the majority of our users' systems are running fine.
We are doing everything we can to diagnose and fix the problem as soon as possible.
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