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Forum Discussion
ReadyNas 6.2 (NAS locks up entirely)
EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217 I guess i am not the only one this is happening to! everything worked ...
Some notes to help you guys at Netgear figure this out. maybe these are coincidences, maybe not. maybe worth a try? apparently you have no other ideas how to recreate the problem.
1. I turned off readycloud and it started locking up after less than 2 hours. turned it back on. lasts at least 5 or 6.
2. I turned time machine on. It allowed me to back up my machine almost all the way before the NAS crashed. after I rebooted it from the crash it had to "rebuilding volume"
3. This morning, only the music share was dead. I was able to access the others for a minute or so, and then they all crashed...
were there instructions posted somewhere for how to downgrade back to 6.1.9 when the unit was able to perform the function for which it was designed?
Would you offer a replacement NAS that is not having this problem to exercise good customer service in exchange for sending in the failing unit for diagnostics/forensics? If, as you say, this is not affecting most users, this would not be a financial hardship for NetGear which takes in around 1.2 billion dollars a year. It would also allow you to evaluate these systems that you have mistakenly destroyed and learn from your mistakes so that this doesn't happen in the future. It would be the responsible thing to do. ReadyNAS marketing is directed at businesses; "ReadyNAS lets you do more with your business data than you ever thought you could afford." these failures are causing companies all over the world money every day in IT service calls and lost productivity.
1. I turned off readycloud and it started locking up after less than 2 hours. turned it back on. lasts at least 5 or 6.
2. I turned time machine on. It allowed me to back up my machine almost all the way before the NAS crashed. after I rebooted it from the crash it had to "rebuilding volume"
3. This morning, only the music share was dead. I was able to access the others for a minute or so, and then they all crashed...
were there instructions posted somewhere for how to downgrade back to 6.1.9 when the unit was able to perform the function for which it was designed?
Would you offer a replacement NAS that is not having this problem to exercise good customer service in exchange for sending in the failing unit for diagnostics/forensics? If, as you say, this is not affecting most users, this would not be a financial hardship for NetGear which takes in around 1.2 billion dollars a year. It would also allow you to evaluate these systems that you have mistakenly destroyed and learn from your mistakes so that this doesn't happen in the future. It would be the responsible thing to do. ReadyNAS marketing is directed at businesses; "ReadyNAS lets you do more with your business data than you ever thought you could afford." these failures are causing companies all over the world money every day in IT service calls and lost productivity.
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