EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

tommylommytommy
Aspirant
Feb 05, 2015
sparhawk765: Same here. If i f.ex upload via ftp and try copying some files to my pc at the same time it locks up at once. Tnx for sending in your log files. I hope they figure it out soon. This is really annoying and reminds me of when i first got the rn104. There were firmware issues then aswell and i couldn't use my new NAS for 1,5 month because of it. Then it was the NAS freezing for minutes at a time because of some filesystem issue which caused temp freezes when the file system was like 60% full plus plus....
sparhawk765
Tutor
Feb 05, 2015
Hello again.

So I did a quick test by restarting the 104 (it had frozen during idle) and started copying some files via smb. After 5-10min it froze up so I restarted it again and downloaded the logs which I will upload linking to this post. I really hope we can find some clues to this issue. I have no problem switching disks, raids, settings or other stuff to test it out since the data on it is elsewhere and not critial.

// Mattias
jtclark
Aspirant
Feb 07, 2015
6.2.3-T1696 (Beta 4) seems a quite a bit better so far.
dickerj
Aspirant
Feb 08, 2015
I will give Netgear a clue! The firmware is dodgy, I have removed the USB drive now and have run on 6.2.0 for a day and it still locked up. No issues with the NAS on firmware 6.1.5, I was ignoring the firmware updates all of last year and wish I was still on 6.1.5. Don't care about what's new in the 6.2.x firmware if it breaks my NAS! Need to have a way to go back to the old firmware and Netgear could make this happen but obviously love the support calls coming in for this crap.
mdgm-ntgr
NETGEAR Employee Retired
Feb 08, 2015
Can you try 6.2.3 Beta 4. jtclark has found this firmware to be better.

There are several reasons why going back to the old firmware would not be a good idea even if it were possible.
dickerj
Aspirant
Feb 08, 2015
I have just uploaded 6.2.3 Beta 4 into the NAS now, will see how we go
yajdam
Aspirant
Feb 09, 2015
As expected after reading the changelog, ReadyNAS 6.2.3-T1696 Beta 4 is no better then the previous betas. RN104 idle and 2 lockups in 12 minutes!
I just hope the "Enhance system log download contents" finds something.

Logs sent!
dickerj
Aspirant
Feb 09, 2015
Yeah finding the same thing, ReadyNAS 6.2.3-T1696 Beta 4 has locked my NAS up twice but each time not long after booting it up.
mdgm-ntgr
NETGEAR Employee Retired
Feb 09, 2015
yajdam. You are using WD Green disks. I don't recommend using those. These disks have huge Load Cycle Counts. Have you powered down, removed your disks (label order), hooked them up to your PC and tested these with WD Data LifeGuard Diagnostics? If you can't test them with that have you tried running the disk test boot menu option?
sparhawk765
Tutor
Feb 09, 2015
Hello again.

I tried the Beta 4 yesterday and installed it around lunchtime 12:00 CET. When I got home from work at around 18 CET it had frozen. I pulled the power and rebooten and went ahead and did a file-copy test which lasted somewhere around 5 hours which is 4.5 hours more than it usually lasts but that might very well be a coincident. It hung just before the copy completed so I rebooted this morning, downloaded the logs and sending them now.

// Mattias

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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