ReadyNAS Duo stopped booting - how can i escalate? #18821912

And here's me thinking it was just me that got nowhere with tech support. Not only did I waste considerable hours today talking to 5 different people who couldn't help, when they did email me an update, they called me by the wrong name and cc'd in a completely random bloke in OZ . When I got talking to him by email, turns out it was his case number, and he was stuck as well !!?!!>

The last tech support person was actually very understanding, realised the idiot (me) on the end of the phone appreciated honesty after he had asked me if I had called Netgear about the problem before, reeled off his ID number and Technical Expert title, then proceeded to tell me tech support was shocking, crap lines in, couldn't dial out, 30 minute wait que's for people, embaraassed by the service they offer. Interesting take on it. I almost felt sorry for him.

Whatever.. Good luck getting your problem fixed. Judging by the constant posts in this forum about them crapping out, not booting, losing information,etc etc etc I'm amazed the product(s) gets such good reviews.