ReadyNAS Duo stopped booting - how can i escalate? #18821912

patientJoe wrote:

Thank you all for nudging Netgear support - i have now received a confirmation that my issue has been escalated to L3 :) I do not understand this sentence on their reply: "You do not need to reply for now so that the case will not de-escalate back to level 2 bin." Does this mean replying to this case number thread will de-escalate my problem back to L2??? For L3 to remote access my ReadyNAS duo drive they need the WAN IP address of my router. The router IP is not a static IP so its change is out of my control. Every so often i check http://www.subnetonline.com/ and update Netgear if my IP changes! So should I keep updating them or not? Or am i missing something fundamental?

Hi, it has been 5 working days since i received a confirmation that my issue has been escalated to L3. I haven't received any update so far :( Any ideas on how i can find out what is going on and possibly an ETA?

NB: My readyNAS is still on tech support mode - it has been in this state for 15 days in total.