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Forum Discussion
ReadyNAS Duo v2 won't reboot or do OS reinstall
My ReadyNAS has worked perfectly in its present configuration for many months, 24/7, with no issues at all. However, this week I have been unable to access my shares from my PC, and the ReadyNAS no...
I've finally got this sorted out, thank God!!
Turns out I was not following the correct procedure after all, despite apparently following the support instructions at http://kb.netgear.com/app/answers/detail/a_id/21100 to the letter. Here's what happened, which might benefit someone else reading this in future....
The instructions are as follows; however the text in red is my addition! I had been keeping the reset button pressed in, between steps 4 and 5:
1. Power off your storage system.
2. Using a straightened paper clip, press and hold the Reset button.
3. Press the Power button to power on your system.
4. Continue to press the Reset button until the Power button LED, USB and backup status LED, disk 1 LED, and disk 2 LED illuminate. Then release the Reset button!.
5. Press the Backup button to scroll through boot mode options. Your system shows the boot mode options using the LEDs, as described in the following table:
Boot Mode : Description
Normal: Power LED illuminates.
Factory Default: Disk 1 LED illuminates.
OS reinstall: Disk 2 LED illuminates.
Tech Support: USB and Backup status LED illuminates.
Skip volume Check: Power LED and disk 1 LED illuminates.
Memory Test: Power LED and disk 2 LED illuminate.
Disk test: Power LED and USB and backup status LED illuminate
6. Press and release the Reset button to confirm your boot menu selection. The system boots in the selected boot mode.
So, now that I've been able to access the boot menu I've done the OS reinstall which I've been trying to do all week, and finally the NAS is up and running again.
Maybe it's just me, but even with hindsight I still find the published instructions very unclear - not even ambiguous, just wrong. Why would Netgear not spell out properly what you need to do here? Since this model is long-obsolete, it must have been published like this for ages :evil:
Anyway, thanks very much to vandermerwe and nhellie for your support - you convinced me that somehow I had to have been doing something wrong which finally led to me to the solution
Turns out I was not following the correct procedure after all, despite apparently following the support instructions at http://kb.netgear.com/app/answers/detail/a_id/21100 to the letter. Here's what happened, which might benefit someone else reading this in future....
The instructions are as follows; however the text in red is my addition! I had been keeping the reset button pressed in, between steps 4 and 5:
1. Power off your storage system.
2. Using a straightened paper clip, press and hold the Reset button.
3. Press the Power button to power on your system.
4. Continue to press the Reset button until the Power button LED, USB and backup status LED, disk 1 LED, and disk 2 LED illuminate. Then release the Reset button!.
5. Press the Backup button to scroll through boot mode options. Your system shows the boot mode options using the LEDs, as described in the following table:
Boot Mode : Description
Normal: Power LED illuminates.
Factory Default: Disk 1 LED illuminates.
OS reinstall: Disk 2 LED illuminates.
Tech Support: USB and Backup status LED illuminates.
Skip volume Check: Power LED and disk 1 LED illuminates.
Memory Test: Power LED and disk 2 LED illuminate.
Disk test: Power LED and USB and backup status LED illuminate
6. Press and release the Reset button to confirm your boot menu selection. The system boots in the selected boot mode.
So, now that I've been able to access the boot menu I've done the OS reinstall which I've been trying to do all week, and finally the NAS is up and running again.
Maybe it's just me, but even with hindsight I still find the published instructions very unclear - not even ambiguous, just wrong. Why would Netgear not spell out properly what you need to do here? Since this model is long-obsolete, it must have been published like this for ages :evil:
Anyway, thanks very much to vandermerwe and nhellie for your support - you convinced me that somehow I had to have been doing something wrong which finally led to me to the solution
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