ReadyNAS DUO web interface or file shares not responding, but ping does

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flundstrom2 wrote:

The FRONT says ReadyNAS DUO, and the sticker on the BOTTOM says ReadyNAS Duo RND2000 v2

 

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Yes, the labeling is confusing.  That is why I asked about the front panel.

You have the original Duo (which is called the v1 here).  It runs 4.1.x firmware.

As far as the web ui goes, one issue is that browsers recently deprecated TLS 1.0 - which is all your NAS uses for HTTPS.  To get initial access you need to use either

• Internet Explorer (if the PC still has it)
• Edge in "IE mode"
• an old version of Firefox (94.0.2 works).

In the last case, you need to immediately change the browser settings to disable auto-update.

Once you are in, it is possible to change a NAS configuration file to use http instead of https.  That lets you access the NAS from any browser (but the admin interface is no longer encrypted).  If you want more information on that, you can find it here:

• https://community.netgear.com/t5/New-ReadyNAS-Users-General/Workaround-for-ERR-SSL-VERSION-OR-CIPHER-MISMATCH-problem-for/m-p/2198243

But if you aren't getting a protocol version/cipher mismatch error in the browser, then there is something else going on as well.  That seems likely, since the NAS also stopped working with File Explorer.

I suggest using a Windows RAID recovery tool to offload the data next.  You'd need to connect disk 1 to the PC (either with SATA or with a USB adapter/dock).  R-linux for Windows is free recovery tool that will work.  Power down the NAS before you remove the disks (and also label them by slot).

• https://www.r-studio.com/free-linux-recovery/

Of course you also need enough storage to copy off the data.

Note that the disks aren't formatted the same way - so only one disk works with this tool.  Normally that is disk 1, but in some cases the two disks have gotten out of order somehow, and only disk 2 will work.