Readynas freezes on start up after constantly crashing

Please boot the NAS into volume read-only mode and send in your logs (see the Sending Logs link in my sig)

If your backup is not up to date it would be advisable to update it.

Thanks - I have emailed it through as per the link on your signature.

Can someone please come back to me re this - I have tried to update by backup but the readynas switches to out of memory straight away so I can't. This is really frustrating and I feel like th readynas has had more or less contract problems since I bought it.

*constant

Thanks for the logs.

You have a almost 300 snapshots and the last time the logs show that it ran out of memory was almost immediately after snapshot pruning.

Could you consider reducing the number of snapshots and lowering the frequency of taking snapshots and see if the problem remains?
 

Hi - thanks for looking at this. Is there a way that I can delete the snapshots? At present when I turn on the readynas it goes to Out of Memory almost immediately as you say so how would I do this? Certainly I would happily reduce these going forward just not sure what to do right now to do this - thanks.

I have just sent you a PM.

have just responded thanks

I have removed the snapshots.

Hi,

Apologies, I've been away since you did this - many thanks for doing that, that wa really appreciated - unfortunately I have encoutered further problems. The readynas seemed to be working after you removed the snapshots - so I went to the shares menu, ticked the 'access to snapshots' and amended the schedule to weekly for all folders. I then tried to delete that daily snapshots for the last 2 weeks (apart from the last two) for each principle folder. This was working fine until I got to a particularly large folder and in trying to do this the readynas froze and now when I reboot, it goes straight to out of memory +390... I tried to delete the snapshots in voume read only but received an error code. Really sorry to ask again but is there any further advice? Many thanks.

Can anyone assist re the below? Thanks

Apologies, I've been away since you did this - many thanks for doing that, that wa really appreciated - unfortunately I have encoutered further problems. The readynas seemed to be working after you removed the snapshots - so I went to the shares menu, ticked the 'access to snapshots' and amended the schedule to weekly for all folders. I then tried to delete that daily snapshots for the last 2 weeks (apart from the last two) for each principle folder. This was working fine until I got to a particularly large folder and in trying to do this the readynas froze and now when I reboot, it goes straight to out of memory +390... I tried to delete the snapshots in voume read only but received an error code. Really sorry to ask again but is there any further advice? Many thanks.

If you have a backup, I suggest a factory reset (rebuilding the system, and restoring data from the backup).

Do you mean a seaparate hard drive with all the data stored on it? If so unfortunately not due to the problems I had previously. Would there by any possibility that I could send through the logs and perhaps someone could check what has happened when I was deleting the snapshots? Thanks

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DavidCXX wrote:

Do you mean a seaparate hard drive with all the data stored on it?

Yes.

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DavidCXX wrote:

Would there by any possibility that I could send through the logs and perhaps someone could check what has happened when I was deleting the snapshots? Thanks

@Logs you send in are looked at by Netgear, so perhaps wait for mdgm or some other Netgear employee to comment.

Thanks Stephen - really appreciate your help. I've emailed mdgm last week but not response - I'll wait as they must be busy.

Any other suggestions? It really did seem to be working fine again until I tried to delete these snapshots...

maybe I should open a new topic and close this one down? 

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DavidCXX wrote:

 

Any other suggestions? 

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If the data is available in read-only mode then make a backup.

Ok - but is there any way to delete snapshots via volume read only or other non-standard boots - or can this only be done by Netgear - if so should I be calling them? At present I can't do anything but ready only on this nas. 

After you have the data backed up, I think you should just do a factory reset on the NAS, and then restore the data after it rebuilds.

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StephenB wrote:

After you have the data backed up, I think you should just do a factory reset on the NAS, and then restore the data after it rebuilds.

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+1. I think that is the way forward here.

Hello, sorry to be back here...

after my previous experiences and your support in removing the snapshots, I reduced the number of snapshots right down which seemed to do the trick. Unfortunately on upgrading to the new FW, it now hangs during booting at 99 or 97% and then on the one time it managed to boot fully I got the Out of Memory 330 yet again. I've just tried doing an OS reinstall and again got to 99% but stalled saying apache2.service - which is a new one for me. Any thoughts? 

I can send logs if helpful - I know I will be asked to do another factory reset but would rather not do that again if possible...!

thanks in advance

I can do volume read only btw - that is about all I can do at present

It looks like you never did the backup and factory reset and restore from backup that was suggested months ago.

Is your data backed up?

I'm backing it up now - as the problem went away I didn't do a reset. Can I just confirm that all I need to back up is the data folder not the drives or home shares folders? Or the time machine?

Why is it that FW updates always seem to cause problems - there are so many postings on here saying a version of this?

Thanks.

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DavidCXX wrote:

I'm backing it up now - as the problem went away I didn't do a reset. Can I just confirm that all I need to back up is the data folder not the drives or home shares folders? Or the time machine?

 

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The home folder and time machine are saved in the data volume.  You might check that everthing (including hidden files) is on the backup.