NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

msilverz's avatar
msilverz
Aspirant
Feb 28, 2017
Solved

ReadyNAS NV+ Frozen at Quota Check

Greetings! I came home to find that my ReadyNAS NV+ (which is at least five years old) had frozen and was invisible to RAIDar. After being turned off and on again, the NV+ started the quota check. But it froze at 25.4%. I tried again, and this time it froze at 15.1%. I've read some other threads here, and it looks like this can happen when one of the drives starts to fail. However, I didn't receive any warnings or drive errors, and I don't know which drive is the problem drive (or if there even is a problem). I have two 1 TB drives in a simple RAID 1 configuration.

 

So, here are my questions:

 

1. Does the frozen quota check mean that I definitely have a problem with one of the hard drives?

 

2. If the answer to 1 is yes, how can I tell which hard drive is the wonky one?

 

I do have a backup by USB, so if I have to replace both drives I'll survive, but of course I'd rather not do that if I can avoid it. I've read through three or four threads here, but I'm still not sure how I should proceed. I know that one option is to go into the boot menu and skip the volume check, but the NetGear website insists that this should be done only after consultation with NetGear support. So, I'd be grateful for any advice or suggestions. Thanks!

 

Matthew

  • Never mind! I popped out drive 1, restarted the NV+, and it booted up normally. I was then able to access the logs where I discovered that drive 1 had indeed been reporting errors: "Disk 1 did not pass SMART self-assessment test. Please replace this disk as soon as possible. Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk." I didn't receive any alerts to this effect, which is why I was taken by surprise.

     

    Things are working fine now with just a single disc, and procuring a replacement for disc 1 should get everything back to normal.

     

    Matthew

6 Replies

Replies have been turned off for this discussion
  • Never mind! I popped out drive 1, restarted the NV+, and it booted up normally. I was then able to access the logs where I discovered that drive 1 had indeed been reporting errors: "Disk 1 did not pass SMART self-assessment test. Please replace this disk as soon as possible. Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk." I didn't receive any alerts to this effect, which is why I was taken by surprise.

     

    Things are working fine now with just a single disc, and procuring a replacement for disc 1 should get everything back to normal.

     

    Matthew

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      msilverz wrote:

      Things are working fine now with just a single disc, and procuring a replacement for disc 1 should get everything back to normal.

       


      Great.

       

      I suggest you check the email notification settings.

      • msilverz's avatar
        msilverz
        Aspirant

        StephenB wrote:

        I suggest you check the email notification settings.


        Out of curiosity, do you know if there's a way to test whether the email alerts are working?

         

        Matthew

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More