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Forum Discussion
dcslowman
Jan 19, 2019Tutor
ReadyNAS NV+ Kernal Panic
Trying to determine if it's possible to recover from a Kernal Panic situation on the following unit and, if so, get guidance on how to proceed:
- ReadyNAS NV+ [X-RAID]
- Firmware: RAIDiator 4.1.14
- 4 x 2TB
I have reviewed multiple threads on similar issues and, as a result, can report the following:
Initial behavior when problem was first noted (all disks in):
- All LEDs solid green, including Activity
- Kernal Panic message
- No access to RAIDar admin web interface
- No response to power button
- Memory test OK
Disk 1 removed (with power off) - first time:
- No access to RAIDar admin web interface
- No response to power button
Disk 2 removed (power off, Disk 1 replaced):
- All LEDs dark, except intermittent Activity LED
- Access to RAIDar admin web interface
- Volume C: Offline, RAID Level , disks, 0% of 0 MB used
- Health metrics all green
- Logs indicate Disk 3 failing (7440 reallocated sectors, up from 704 a week earlier, and 0 a month earlier) [No need to beat me up about this - I know I should have been monitoring the logs and addressed this sooner]
- Nothing else abnormal in logs
- Power off feature within admin tool does not work
- No response to power button
- Above behavior was recorded the 1st time I tried it. Second time around, after checking each disk systematically, I could no longer access the RAIDar interface.
Disk 3 removed (power off, Disk 2 replaced) - First time:
- All LEDs dark, except intermittent Activity LED
- Access to RAIDar admin web interface
- Volume C: Offline, RAID Level , disks, 0% of 0 MB used
- Health metrics all green
- Power off feature within admin tool does not work
- No response to power button
- Above behavior was recorded the 1st time I tried it. Second time around, after checking each disk systematically, I could no longer access the RAIDar interface.
Disk 3 removed - Second & subsequent bootups:
- All LEDs dark, except intermittent Activity LED
- Hangs with message "Booting...."
- No access to RAIDar admin web interface
- No response to power button
Disk 4 removed (power off, Disk 3 replaced):
- All LEDs dark, including Activity
- Kernal Panic message
- No response to power button
Seatools Testing (on Windows PC):
- Short Drive Self Test - all pass
- Long Generic - Disks 1, 2 & 4 Pass; Disk 3 Fail
Power down, all disks removed & numbered, known good spare disk installed in bay#1:
- Drive LEDs alternating between all 4 flashing, and first 2 flashing
- Message: "Booting...ERR: Bad firmwar"
I do have a second ReadyNAS NV+ that I use to back up the first one, but the most recent backup is about 6 months old. As a result, restoring from the backup is a worst-case option - if there's a way to restore operation using the primary disk contents, that's what I want to do.
Thanks in advanced for any help.
dcslowman wrote:
OK. Can you point me to a link that describes what's involved in that process, and/or how I pursue it?
Netgear's service is here: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Seagate has a service, and they claim support for any NAS. I haven't seen any posts here from people who've used it. But there is information here: https://www.seagate.com/services-software/recover/in-lab-recovery/ Note they don't limit their service to seagate drives.
If you can connect the drives to a Windows PC, then you could use R-Studio or ReclaiMe. Both allow you to see what might be recoverable before you need to pay.
dcslowman wrote:
Assuming I accept the data loss, what are my next steps to rebuild the NAS with my 3 existing good disks plus the new blank one? [Recognizing that doing this rebuild will wipe the data from the 3 existing disks].
You do a factory reset with the disks installed. See page 23 here: http://www.downloads.netgear.com/files/GDC/RND2110/Duov1_NV+v1_HW_en_06Dec11.pdf
Alternatively, zero the disks with vendor tools in a Windows PC (lifeguard or seatools), and just power up the NAS with the disks in place. That will do a factory install. Zeroing the disks is a good diagnostic, it can find drive issues that the non-destructive tests miss.
18 Replies
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- aks-2Apprentice
You have removed all critical disks, and installed a new blank. OK, so now you can re-install the default firmware (factory reset) and check that it works?
I believe (*fairly certain*) that the firmware reinstall will have zero impact should you later need to insert your original data disks.
This will at least get as far as checking that the unit is working fine.
Thanks for the reply. Can you point me to a link with instructions for reinstalling the firmware for this unit?
Dave
- aks-2Apprentice
Start with just the OS reinstall: https://kb.netgear.com/24874/How-do-I-access-the-boot-menu-on-my-ReadyNAS-Duo-NV-NV-X6-or-600
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