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Forum Discussion

mickrad's avatar
mickrad
Aspirant
Apr 25, 2016
Solved

ReadyNas NV+ v2 stuck on boot menu (RND4000-200AJS)

I've been using my NAS for 3 years now and it's been great. Rarely an issue and only had to reboot a few times (when drive got full) Today, however, it has decided to die. When I went to use it, th...
boot menu
Booting
brick
NV+ v2
ReadyNAS
Reset
  • StephenB's avatar
    StephenB
    Apr 30, 2016

    Does RAIDar give you an additional status information when you are stuck on the boot menu?

     

    Just wanting to confirm - the disk is blank, not formatted?  You can unformat at drive with windows disk manager, or by zeroing it with vendor diags (seatools or WD Lifeguard).  If there is a "quick zero" option available, that will also unformat the drive.

StephenB's avatar
StephenB
Guru - Experienced User
Apr 25, 2016

If you have a scratch disk, you could try removing all the existing disks (labelling by slot) and install the scratch - all with the NAS powered down. Then power up and see if the system will boot/do a factory install.

  • mickrad's avatar
    mickrad
    Aspirant
    Apr 29, 2016

    Thanks for your reply, Stephen.

     

    I have installed a blank disk into the unit and tried the get to the Factory Reset setting, however I cannot get the Boot Menu to change from 'Normal'

    I have tried pushing the reset button in, turning it on...holding it down for ages...clicking Backup with it held down...every combination.

    It just stays on Boot Menu - Normal

     

    Is there another way to force a factory reset?

     

    Thanks,
    Mick

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Apr 29, 2016
      mickrad wrote:

      Thanks for your reply, Stephen.

       

      I have installed a blank disk into the unit and tried the get to the Factory Reset setting, however I cannot get the Boot Menu to change from 'Normal'

      I have tried pushing the reset button in, turning it on...holding it down for ages...clicking Backup with it held down...every combination.

      It just stays on Boot Menu - Normal

       

      Is there another way to force a factory reset?

       

      Thanks,
      Mick

      With a blank disk, even the normal boot will do a reset (there is no choice, since the OS is on the disk).

       

      Did you check your warranty status?  The warranty is 3 years, so there is a chance you are still covered.

       

       

      • mickrad's avatar
        mickrad
        Aspirant
        Apr 30, 2016

        Thanks again for reply.

        The NAS just starts up and goes directly to Boot Menu on the screen every time.

        If I click 'backup' it changes to Normal, but pushing in the reset button does nothing. It does not continue to boot.

        No matter how many times I click 'Backup' it does not change from Normal.

         

        It is just a few months out of warranty. Extremely disappointed.

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